Sr. Manager, Operations Training

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Plan, direct, and coordinate learning objectives and instructional strategies;
  including developing the best methodologies for training delivery, ensuring
  employees have a meaningful learning experience.
• Select and monitor internal trainers to deliver consistent training programs and
  services.
• Act as a consultant to the Operations team in creating the right type of material to
  solve for the specific business need, including suggesting alternative training
  solutions to best suit the needs of the business i.e. self-service portal, videos, e learning,
  etc.
• Design, develop and deploy training through multiple delivery methods, including
  instructor-led, eLearning courses, and train-the-trainer sessions.
• Collaborate with People and Culture to ensure training initiatives align with
  broader company strategy as appropriate.
• Evaluate completion records and effectiveness of training content. 
• Report training data to department leaders as needed and compile an annual
  training metrics report.
• Organize and manage learning materials on SharePoint for employees to easily
  access.
• Ownership of Workday Learning to ensure content is accurate, up-to-date, and
  accessible to the appropriate employees.
• Facilitate learning through train-the-trainer processes to expand the quantity of
  instructional content which can be facilitated among a broad spectrum of
  employee skill sets.
• Project manage learning initiatives including coordination of logistics, managing
  materials and providing a critical eye to ensure trainer and content are ready for
  delivery.
• Manage Sr. Instructional Designer, to ensure e-learning experiences are relevant, succinct, simple to navigate, and align with Subject Matter Experts expectations for content.
• Monitor, evaluate and continually improve training experiences and materials.

JOB REQUIREMENTS AND COMPETENCIES:

• Bachelor’s Degree in related field is required.
• 6-8 years of corporate training experience, preferably in a similar environment.
• Significant hands-on experience with e-learning platforms (Workday Learning, Articulate, and Camtasia) and content creation.
• Current knowledge of effective learning and development methods including understanding of training trends and best practices.
• Excellent computer skills and demonstrated working knowledge of software including MS Windows, Word, Excel, PowerPoint, SharePoint, Zoom, Articulate, Camtasia, and Workday Learning.
• Polished professional demeanor with strong presentation and interpersonal skills.
• Demonstrated ability to develop metrics and reports.
• Extremely flexible, proactive, highly organized, and ability to shift priorities, multi-task, and handle heavy workflow processing under time-sensitive deadlines.
• Ability to work under pressure and manage competing priorities while staying focused and meeting deadlines without sacrificing accuracy.
• Excellent verbal/written communication skills, with the ability to interact well with all levels of corporation.
• Real estate experience a plus.