Director, Capacity Strategy - (Hybrid Coraopolis, PA)

Job DetailsLevel: SeniorJob Location: Coraopolis, PA 15108Position Type: Full TimeJob Category: Supply ChainRole Summary

The Director, Capacity Strategy position is responsible for building, optimizing, and scaling MODE Global’s carrier network to ensure reliable, cost-efficient, and digitally enabled capacity across all modes. This leader oversees carrier onboarding and engagement teams while driving strategic carrier partnerships, network design, and supply-side ecosystem growth. This role plays a critical part in strengthening MODE IQ’s ecosystem liquidity, improving carrier adoption of digital tools, and ensuring MODE delivers consistent service and competitive capacity solutions to customers and agents.

 

Key Responsibilities

Carrier Network Strategy & Development


Design and execute MODE’s capacity strategy to ensure coverage, density, and service reliability across core markets.
Develop carrier segmentation and engagement models (enterprise partners, preferred network, long-tail ecosystem carriers).
Identify capacity gaps and implement sourcing strategies to improve network balance and responsiveness.
Lead initiatives to increase carrier retention, loyalty, and share of wallet.


Strategic Carrier Partnerships


Establish and manage executive relationships with key carrier partners.
Build preferred carrier programs and dedicated capacity solutions.
Negotiate strategic agreements aligned with service, pricing, and network priorities.
Develop collaborative growth programs with high-performing carriers.


Product Management/Ownership


Ownership and direct management of key carrier-facing products


MODE IQ Ecosystem Supply Growth


Drive carrier adoption and engagement within MODE IQ.
Improve ecosystem liquidity, responsiveness, and digital participation.
Partner with product and digital teams to enhance carrier experience and automation.
Develop incentives and programs that accelerate digital adoption and platform utilization.


Carrier Onboarding & Engagement Leadership


Lead teams responsible for onboarding, education, and support of carriers.
Ensure onboarding processes scale efficiently while maintaining compliance and quality standards.
Enhance training and engagement programs to improve digital proficiency and participation.


Risk, Compliance & Network Integrity


Partner with compliance and risk teams to strengthen carrier vetting and fraud prevention.
Ensure adherence to safety, regulatory, and insurance standards.
Implement performance and accountability frameworks for network quality.


Success Metrics


Carrier retention & engagement rates
MODE IQ carrier adoption & digital utilization
Coverage & density in strategic lanes
Tender acceptance & responsiveness metrics
Service performance & on-time reliability
Preferred carrier participation & growth
Capacity cost efficiency improvements

QualificationsRequired Experience


10+ years in freight brokerage, logistics, or digital freight ecosystem operations.
5+ years leading carrier relations, capacity sourcing, or network strategy teams.
Demonstrated success building and managing large carrier networks.
Experience negotiating and managing strategic carrier partnerships.
Strong understanding of market dynamics, capacity cycles, and service reliability drivers.


Preferred Experience


Experience with digital freight platforms or ecosystem-based models.
Familiarity with carrier compliance, fraud prevention, and safety programs.
Background working with network optimization, pricing, or freight analytics tools.


Leadership Competencies


Strategic thinker with ecosystem and network design mindset
Relationship-driven executive presence
Data-driven decision maker
Change leader able to scale digital adoption
Cross-functional collaborator across operations, product, and sales


 

Why This Role Matters

This Director, Capacity Strategy role ensures MODE Global maintains a competitive capacity advantage while accelerating the growth of MODE IQ as a digitally enabled freight ecosystem. By strengthening carrier partnerships, improving network intelligence, and increasing digital engagement, the position directly contributes to service reliability, margin performance, and long-term network resilience.

 

Benefits of Working with Us:

Competitive base salary 
Opportunities for advancement within a growing national organization
Collaborative, energetic team culture
Full suite of benefits including health, dental, vision, and 401(k)


MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

 

At MODE, we’re d