Automotive Service Advisor - Cadillac

Description

Location: Fife, WA
Job Type: Full-Time
Reports To: Service Manager
Salary: $62,000 - $70,000/year 

• Commission Structure:
  • 4.75% of RO parts and labor sales for CSI below zone.
  • 5.25% for CSI above zone.
  • 5.5% for CSI in the top 10% of the zone.

Join Our Team at Larson Cadillac!

Larson Cadillac is growing, and we’re looking for a driven, customer-focused Service Advisor to join our luxury service team. If you're passionate about cars—especially premium vehicles—and take pride in delivering outstanding service, this is your opportunity to build a rewarding career with a respected name in the industry. We offer competitive pay, flexible hours, and a clear path for advancement.

Why You’ll Love Working with Us:

• Career Growth: Opportunities for promotion to roles like Service Drive Manager.
• Training & Support: Hands-on training and continuous development to help you succeed.
• Team Environment: Work with a professional, supportive team focused on exceptional customer care and the Cadillac standard of excellence.

What We’re Looking For:

• Customer-Focused: You enjoy helping people and delivering five-star service.
• Tech-Savvy: Comfortable using technology and learning new tools and systems.
• Energetic & Detail-Oriented: You approach tasks with enthusiasm and precision.
• Growth-Oriented: Motivated to advance your skills and grow in a fast-paced environment

Whether you’re an experienced Service Advisor or just getting started, this is an exciting chance to develop your career with a premier luxury brand.

Key Responsibilities:

• Customer Engagement: Schedule appointments, gather customer and vehicle information, and document vehicle concerns on repair orders.
• Estimates & Updates: Provide accurate estimates for parts and labor, and keep clients informed throughout the service process.
• Process Management: Track special orders, follow up on parts, and ensure warranty documentation is submitted correctly.
• Customer Satisfaction: Deliver top-tier service with clear, proactive communication and attention to detail.

What We Offer:

• Prestigious Brand: Be part of the Cadillac legacy and serve a loyal customer base.
• Ongoing Training: Stay ahead with continuous education and brand certification opportunities.
• Competitive Compensation: Rewarding pay structure with opportunities to earn more.
• Career Advancement: Clear paths to grow within the service department and beyond.

Larson Automotive Benefits:

• Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment. We offer four plan options, including a $0 cost plan for employees.
• Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage.
• Company-Paid Life & AD&D Insurance:

                    o $10,000 in life insurance

                    o $40,000 in AD&D insurance for all benefits-eligible employees

• Additional Coverage Options:

                    o Supplemental Life and AD&D

                    o Long-Term Disability (LTD)

                    o Accident Insurance

                    o Hospital Indemnity

                    o Pet Insurance

Wellness & Support Programs

• Employee Assistance Program (EAP): A confidential, no-cost program offering support for:

                    o Mental health and emotional well-being

                    o Substance abuse

                    o Financial and legal challenges

                    o Family and relationship concerns

• KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

• 401(k) with Company Match:

                    o Eligible after 60 days of employment (age 21+).<