Customer Service Representative

Company Description

About Us:

Signal Tru Brand is a dynamic and rapidly growing company dedicated to delivering innovative solutions in the marketing and branding space. We specialize in creating personalized brand strategies that resonate with diverse audiences, building lasting impressions, and driving business growth. Our commitment to excellence and creativity sets us apart in the competitive landscape. We are looking for a Marketing Assistant to join our team and help us continue to push the boundaries of effective brand marketing.

Job Description

Job Description
We are currently seeking a motivated and detail-oriented Customer Service Representative to join our team in Birmingham, AL. In this role, you will serve as the first point of contact for our customers, handling inquiries, resolving issues, and ensuring complete satisfaction with our products and services.

Responsibilities

• Handle incoming customer calls and emails in a professional manner

• Provide accurate information regarding products, services, and company policies

• Resolve customer complaints and concerns efficiently and effectively

• Maintain detailed records of customer interactions using our internal systems

• Collaborate with other departments to support customer needs

• Follow up with customers to ensure their issues are fully resolved

• Maintain a positive and respectful tone in all interactions

Qualifications

Qualifications

• High school diploma or equivalent (Associate degree preferred)

• Previous experience in a customer service role is a plus

• Strong communication and problem-solving skills

• Ability to multitask and manage time effectively

• Proficiency in using computers and customer service software

• Reliable, patient, and team-oriented

Additional Information

Benefits

• Competitive salary between $38,000 – $43,000 per year

• Full-time employment with growth opportunities

• Supportive and professional work environment

• Training and development to enhance your skills

• Paid time off and company-recognized holidays