Central Director, Revenue Management

Overview

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service.  Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The role of the Central Director of Revenue Management will strategically coordinate the revenue management processes and procedures for a collection of hotels to maximize each hotel’s guest room, F&B, meeting space and ancillary departments’ revenues (Total Hotel Revenue Management) for 3-5 full-service hotels.

 

This is accomplished by managing and maintaining group and transient inventory controls, developing, monitoring and adjusting sales and pricing strategies for all revenue areas, analyzing demand factors, forecasting and budgeting, competitive analysis, and maintaining distribution channel data integrity.

 

Location: Omni Hotels & Resorts Corporate Office (Dallas, TX) - This position is eligible for the Omni Hotels & Resorts WFH Incentive Program after 90 days of employment

Responsibilities

Duties and Responsibilites

• Lead a consistent and robust revenue management program consistent with upscale, full-service hotels and resorts
• Provide strategic leadership to the Rooms, Hotel Sales & Marketing, Food & Beverage and Other Departments, contributing to superior revenue growth and overall profitability of the hotel
• Support the General Manager, Rooms, Hotel Sales & Marketing, Food & Beverage and Other Departments by providing pertinent information and tools to enhance the property’s sales and marketing efforts and decision-making processes
• Identify, communicate, and execute opportunities to increase incremental revenue based on historical demand, regional, seasonal and competitive influences and market, group performance, price sensitivity by market segment, demand and reservation costs across multiple sales channels
• This position, with assistance from the Director of Sales & Marketing, will provide short-term and long-term rooms revenue projections, including weekly, monthly, quarterly and full-year projections
• Effectively incorporate Omni Hotels & Resorts revenue management philosophy in all aspects of sales, marketing, and operations, including training and information sessions on behalf of all revenue generating positions
• Conduct weekly revenue management meetings and as chair give synopsis of past strategies versus results. Lead the discussion on current/future issues. Stimulate discussions and analysis to determine effectiveness of selling, pricing and distribution strategies and determine the appropriate mix of business that will allow hotel to maximize both RevPAR and Market Share through appropriate mix management

Systems and Applications

• Superior knowledge of CRS, RMS and PMS systems to manage and maintain group and transient inventory and pricing controls for designated hotels (including as needed on weekends)
• Responsible for the monitoring/maintenance of software programs including interfaces that support the management of room revenue
• Support the company in technical transitions aimed at supporting the management of room revenue as they occur
• Work with Convention Services and Reservations as needed to ensure effective and efficient management of group inventory daily – provide direction when needed on cutoff date extensions and additions to inventory
• Attend each hotel’s weekly group-pick-up meetings to ensure group inventory management is in place. Lead meetings when needed
• Coordinate and implement updates for Transient Protected in Sales System for the 1 – 5-year window
• Utilize Omni’s Space Demand system to analyze trends and provide insight for meeting space pricing and revenue optimization

Budget and Forecast

• Lead development of key budgetary and forecast goals and objectives for Transient market segments with input on Group market segments. Develop budget to actual feedback and comparisons and report monthly achievements
• Prepare 30-60-90 Day Transient Revenue Forecast on a monthly basis for presentation.  Develop, monitor and maintain all short term and long-term forecasts as outlined by company standards with forecasting to be demand-based to coincide with pricing strategy
• Achieve forecasting accuracy for Transient market segments as set forth by company
• Prepare weekly Rooms operational forecast for each property

Strategy an