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Senior Director Business Process Improvement
Imperative CareUnited Statesfull_timeVerifiedPosted 16 Oct 2025
💰 $255,000/yr($245,000/yr – $255,000/yr)
About the role
SUMMARY: As an organizational leader this role identifies and establishes goals and objectives for large scale initiatives that drive interlinked transformational improvements across Imperative Care. Advisory leadership is provided across the company to align business operations with corporate business strategy and vision. This position provides strategic, cross-functional consultation to implement operational excellence processes that create and enhance a culture of continuous improvement to consistently deliver maximum value. This role partners closely with senior and executive leadership to accelerate performance, reduce complexity, and deliver high-impact outcomes by using Lean, Six Sigma, and transformation models and practices to optimize business processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Oversee large-scale, cross-functional transformation initiatives with a focus on improving quality, cost, delivery, scalability and ensure alignment between strategic goals and operational execution
- Build executable improvement roadmaps aligned with business strategy and provide strategic direction for process improvement initiatives by leveraging Lean, Six Sigma and data-driven methodologies.
- Create structured frameworks for complex programs, defining scope, workstreams, success criteria, and tracking mechanisms.
- Lead process mapping workshops, user testing sessions, kaizen events, and value stream mapping to gather insights, support team alignment, and drive actionable improvements.
- Act as a key change agent and voice for transformation across the organization, engaging and aligning teams around cross-optimization, performance metrics and organizational goals.
- Collaborate with cross-functional teams to identify pain points, co-create solutions and implement effective improvement plans that yield better business results.
- Ensure programs are resourced appropriately, delivered on time, within scope and budget, and aligned with organizational priorities. Proactively address any challenges to maintain momentum.
- Provide mentorship and guidance to team members throughout the change journey.
- Present findings, recommendations, and progress to stakeholders, including executive leadership.
- Oversee quality of deliverables from internal teams and external partners.
- Ensure organizational performance standards are met and address issues impacting quality or delivery.
- Share relevant insights and innovations with teams to foster a culture of learning and adaptability.
- Actively promote and support the Quality Management System, Quality Objectives, and Quality Policy.
- Assure that you and functional subordinates (if applicable) are trained on all applicable procedures and processes according to Good Manufacturing Practices, applicable FDA, and Regulatory requirements.
- Actively promote and support the company’s Management Review process.
- Inform responsible personnel of concerns involving product quality.
- Perform job functions in a safe and effective manner.
- Other duties as assigned.
- Bachelor’s degree and a minimum of 10 years of related experience, with a minimum of 3 years of experience leading large scale initiatives that impact multiple sub-functions across a business; or an equivalent combination of education and experience.
- 12+ years of experience driving continuous improvement through Lean Six Sigma methodologies (Master Black Belt certified) preferred.
- Ability to analyze complex business processes, identify root causes, and develop data-driven solutions that drive measurable improvements
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