We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

What you’ll be doing:

• Work from our Scottsdale, AZ office
• Lead day / night operations (subject to adjustment as the business need evolves)
• Lead a team of Operations Leads and oversee service delivery of the BPO team focused on driving outstanding customer experiences across all supported channels
• Ensure CS operations is meeting and exceeding goals on customer satisfaction, service quality and staffing availability
• Inspire a commitment to quality that measurably engages the CS organization in our CS framework and inspires broad adoption
• Work closely with CS leadership and cross-functional partners to ensure processes and documentation are supporting the optimal customer experience based on customer trends, product enhancements, and the needs of our customers
• Coordinate daily workflow within your team and adjust resources to meet service level agreements 

What you must have:

• 5+ years of experience leading a customer-facing team at a start-up or rapid growth company
• Demonstrable experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards which drive quality and consistency 
• Passion for leading, with a strong desire and natural ability to motivate a team, and set and achieve targets 
• Comfortable pulling data from multiple sources, reading and analyzing data, conducting  analyses in Excel (to perform complex functions) or Google Sheets, and partnering with analytics partners for more complex analyses
• An owner mentality, always looking for opportunities to better your work product
• Ability to translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
• Comfortability working with modern customer support and productivity tools (Salesforce, Google Workspace, etc)

Bonus Points!

• Previous experience in high-tech or transportation industry
• Passion for the AV industry

The salary range for this position is $133,200 - 195,700. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:

• Competitive salary and benefits 
• 401(k) Cruise matching program 
• Medical / dental / vision, AD+D and Life
• One Medical membership
• Subsidized mental health benefits
• Flexible vacation and company paid holidays
• Healthy meals and snacks provided for non-remote employees
• Paid parental, jury duty, bereavement, family care, and medical leave
• Fertility Benefits
• Dependent Care Flexible Spending Account, subsidized by Cruise
• Flexible Spending Account 
• Monthly wellness stipend
• Pre-tax Commuter Benefit Plan for non-remote employees
• CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here

• We’re Integrated

• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded

• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested bi