System Navigator (Bilingual / Spanish)

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• The compensation for this position can be from $26.57-$32.68.  Compensation will vary based on qualifications, skills, experience, and geographic location.  The salary range may also vary if you reside in a different location than the location posted.  
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!   
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

Benefits We Offer 

•  Benefits eligibility starts on day ONE! 
•  We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 3.5%
•  Competitive Time Off Plans (may vary by employment status)
•  Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Program Information: Pacific Clinics' Certified Community Behavioral Health Clinic (CCBHC) program is specially designated to ensure access to coordinated comprehensive behavioral health care. The CCBHC serves anyone who requests care for mental health or substance use, regardless of their ability to pay, diagnosis, or age. This includes developmentally appropriate care for youth. We meet federally approved standards for the range of services we provide and are required to get people into care quickly. 

The CCBHC model includes:

• Comprehensive behavioral health services to be available so people who need care don't have to piece together the behavioral health support they need across multiple providers.
• Care coordination to be provided to help people navigate behavioral health care, physical health care, social services, and the other systems they are involved in.
• Access to crisis services to be available 24 hours a day, 7 days a week.

The System Navigator is a core member of the care team, including the client’s medical provider, behavioral care manager, and psychiatric consultant, as well as the larger primary care team or medical team. 

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. Exhibit behaviors consistent with the Service Principles. Demonstrates and develops supportive/coaching relationship with patients and their caregivers to help them navigate the system to support their well-being.  This includes providing assistance (e.g., attending appointments, providing community linkages) and supporting education related to physical health, behavioral health, and social determinants of health. Supports whole-person care principles.

RESPONSIBILITIES AND DUTIES

1. Works actively with the program’s other team members to develop strategies for outreach to consumers who tend to isolate themselves.
2. In coordination with a multidisciplinary team, assist consumers in selecting services and/or programs that will be useful in achieving their recovery and/or treatment goals.
3. Demonstrates a commitment to consumer choice and empowerment.
4. Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
5. Assists and supports consumers with identifying, linking to and appropriately util