Luxury Hotel Operations Managing Director - Full Time (Caesars Palace LV)

JOB SUMMARY: 

The Managing Director of Luxury Hotel Operations leads and oversees all operations of a luxury collection of over 500+ butler serviced suites, high limit gaming salons, penthouses and villas including fine dining food and beverage service. The Managing Director is a true culture carrier that demonstrates genuine heart and service with our guests, travel partners, casino marketing, and luxury community.  This leader must influence positive results in team member and guest experience for a complex operating environment for a hotel within a hotel concept. 

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

ESSENTIAL JOB FUNCTIONS: 

• Directs the daily and long-term responsibility for food and beverage and hotel service provided to villas, penthouses, VIP, and high net-worth guests. 
• Shows relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them. 
• Oversees the Villa Committee for facilities/housekeeping to ensure that product standards are met in all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness. 
• Designs and develops additional product, premium experience, and luxury partnership ancillary revenue streams within the hotel vertical. 
• Collaborates cross-functionally with revenue, marketing, luxury sales, corporate facilities, design/construction, and hotel operations teams to implement best practices, programs, and procedures to drive revenue, efficiency, service, and productivity. 
• Actively participates with monitoring financials, revenue reporting, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability.
• Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements.
• Develops the region of resort’s competitive advantage by attracting and acquiring talent that strengthens the resort’s operating performance, service culture, and team member engagement to maximize capability to drive operational excellence. 
• Performs all other job-related duties as requested.
• Leads with a passion for excellence and able to drive innovation around luxury product and services with a critical eye for detail, while working on a large campus in a 55+ year old property. 
• Builds, drives, and executes the development and delivery of world-class, best-in-class service programs. 
• Manages through controlling service, operating & labor expenses without compromising guest and team member experience.
• Leads from experience with proven results in capital project management and driving profits with ability to "dive deep" yet manage the "big picture."
• Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
• Manages with exceptional personal presence with employees and guests; highly engaged in day-to-day operations. 

 

QUALIFICATIONS:  

Required: 

• Bachelor’s degree in Hotel Management, Business Administration, or related field.
• At least 7 years of employment in luxury hotel operations management overseeing multiple operational departments and their respective P&Ls within rooms, and food and beverage. 
• At least 5 years’ experience leading full-service and/or luxury hotels as a General Manager, Hotel or Resort Manager (#2 executive committee leader), Director of Food & Beverage, in a large, luxury hotel comparable in size.
• Experience implementing Forbes Travel Guide Five Star Service Rating and managing a variety of luxury consortia groups, luxury brand partnerships and driving a culture of luxury sales. 
• Leading a team through complex, difficult renovations, refreshes, and other modernization projects with extensive knowledge in world-class interior design, design/construction, and contractor firms. 
• Exceptional aptitude in managing budgets, driving commercial performance, increasing revenue and profitability. 
• Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills. 
• Proven track record of leading initiatives, achieving goals, and succeeding in a team environment. 
• Profession and polished appearance and demeanor.
• Work varied shifts, including weekends and holida