Delivery Lead, Marketing Operations

There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.

Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.

Who are we?

Ask anyone who works here…the people make Accenture what it is. Our people are committed to giving their very best every day and doing what’s right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We're at the forefront of leveraging data and AI technology innovations, alongside our expert business specialists and advanced operations hubs, to drive large-scale operational transformations for our clients.

Accenture is already recognized as a market innovator in the space of Marketing operations. We help organizations transform and operate their complex global operations. Our strategic managed services for marketing operations provide access talent and expertise, improved ways of working, and better business outcomes.

We are currently looking for a Marketing Operations Delivery Lead, to lead end-to-end delivery for a new exciting client for our Production Studio business.

Key Responsibilities:

As a Delivery Lead, you will lead delivery for this client contract, , meeting or exceeding operational, contractual and economic commitments. You will build trusted client relationships, working to translate client values/priorities into delivery outcomes. You will lead and develop high performing teams that drive quality delivery and client success.  Additionally, but not limited to, you will:

• Exemplify Accenture’s core values through client engagement and internal leadership within the project team and the practice
• Evaluate and streamline business processes to maximize efficiency and effectiveness within the team and with the client
• Collaborate across global Accenture and/or client teams and serve as Key Contact for delivery
• Participate in strategic planning meetings with the client and manages client expectations in terms of support and delivery
• Participate in client stakeholder meetings including governance of financials, operations, and demand management/forecasting
• Manage all financials including capturing additional sales opportunities, forecasting, and invoicing
• Drive operational reporting and KPIs as it relates to the Marketing Services practice and collaborate with other Delivery Leads to share best practices and efficiencies
• Responsible for ensuring successful delivery of all contracted services and meeting all service level agreements
• Recognize opportunities for expansion of existing services and/or potential for new services, leveraging SMEs across the organization to aide in sales opportunities

Basic Qualifications:

• Minimum of 12 years of experience in marketing delivery roles within Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations  
• Minimum of 10 years of experience in CGI and digital asset skills tailored to the apparel design industry
• Minimum of 3 years of Transformation experience, managing operational or structural change within an organization

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience
• Understanding of integrated marketing across prospect and customer lifecycles.
• Experienced in the relationship between marketing strategy, customer data, segments, channel, creative, content, and offers and how they interact to drive desired business outcomes
• Strong leadership skills and an ability to lead a cross-functional team of global marketing services professionals
• Strong client management skills, communication skills, business acumen, and ability to understand our clients’ business challenges and marketing’s role in solving these challenges
• Ability to collaborate across talented and div