Wire Operations Specialist

Position Summary:

This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.

Essential Duties and Responsibilities:

• Wire Operations Specialist:
  • Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management
  • Originate/verify wires using corresponding bank.
  • Receive/post incoming internal & international wires from First Horizon.
  • Process drawdown/reverse drawdown wire requests.
  • Assist with branch & customer research request/inquiries/issues related to wires
  • Backup for performing wire system end of day shutdown
  • Wire Related customer service calls, emails and inquiries.
  • Backup for the setup of cash management customers with wire access
  • Complete in-house training required by department & bank’s training program

Education and /or Experience

• High School diploma or general education degree (GED) required
• Preferred 1+ years of banking experience
• Experience in handling confidential information
• Experience in the use of database, Excel, and Word software