Commercial Performance & Operations Senior Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Commercial Performance & Operations Senior Manager

Cartier| Coral Gables, FL

Reports to: Vice President of Commercial LAC

 

KEY RESPONSIBILITIES             

Reporting to the Commercial VP, the Commercial Performance and Operations Senior Manager is responsible for tracking performance, reporting on key KPIs, and developing strategic insights and plans through data-driven analysis. This role will play a crucial role in driving business performance and ensuring operational excellence in collaboration with many stakeholders and requires strong analytical, strategic, and leadership skills.

Responsibilities

RETAIL PERFORMANCE: BUDGETING, REPORTING, AND ANALYSIS

Budget Management:

• Define budgets and estimates with the Commercial VP and management.
• Manage the annual budget process, including analysis, proposal, communication, and monitoring.
• Establish and track weekly and monthly sales targets.

Reporting:

• Prepare and present reports to Brand Central Management.
• Maintain up-to-date rolling forecasts in collaboration with area managers and monitor boutique and specialists performance through dashboards.
• Develop tools to manage performance, ensuring data accuracy and process improvements.
• Responsible for improving/harmonizing the organizational processes of the department.

Competitive & Market Analysis:

• Compile and analyze competitive activities and market data to inform strategy and provide insights to local and international teams.
• Support Commercial Team in obtaining information pertinent to the Latin America & Caribbean market; including economic contexts, SWOT analysis, brand’s results and perspectives, consumer tastesand behaviors, and lifestyle trends.

 

PERFORMANCE MANAGEMENT, TOOLS AND TRANSFORMATION

• KPI Monitoring: Analyze key performance indicators to assess commercial operations effectiveness and implement performance improvement initiatives.
• New Retail Transformation: Orchestrate the deployment of new luxury retail tools and programs in collaboration with area managers and other departments. Develop new tools and gather necessary information from HQ.
• Initiative Analysis: Evaluate results versus objectives and provide insights for continuous improvement. Provide regular performance