Customer Care Associate - Family Medicine - Biltmore Campus

JOB SUMMARY: 

The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.  

SPECIFIC RESPONSIBILITIES: 

• Check-in patients via phone or live 

• Update patients demographic and insurance information 

• Verify insurance as needed 

• Collect payments and reconcile cash drawers as assigned 

• Refer patients to financial advocates as needed 

• Prepare and provide appropriate patient paperwork 

• Respond to walk-in patient needs 

• Monitor waiting room for delays 

• Check-out patients 

• Schedule appointments 

• Provide patients with clinical summary following visit 

• Coordinate interpreting services for patients 

• Reconcile appointments 

• Answer phones, checks voicemails, monitors phone volume  

• Collects and distributes mail 

• Scan and fax documents 

• Monitors appropriate electronic health record inbox and provides follow-up 

• Participates in orientation of new staff 

• Float in between front desk and scheduling areas as needed 

• Provide satellite coverage as assigned 

• Participate in process improvement of new and existing workflows 

• Actively embraces and supports divisional and organizational initiatives 

• Participate in outreach initiatives, community events, and seasonal clinics 

This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Customer Care Associate may perform.