Senior Manager, North America Clinical Scheduling and Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Senior Manager, North America Clinical Scheduling, Scheduling and Cell Logistics 

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. 

The Position:  

The Senior Manager, North America Clinical Scheduling, Scheduling and Cell Logistics, will be responsible for managing and developing a high-functioning, site-facing team of Clinical Scheduling Specialists and managers. This team has a high degree of cross-functional coordination with clinical trial-specific parties such as Operations Portfolio Leads and Global Trial Managers, lending scheduling-related trial and protocol support. The role carries responsibility for the orchestration of all clinical-related scheduling tasks that contribute to the manufacture of BMS’s clinical autologous cellular immunotherapy products.

The position will report to the Associate Director, North America Site Accounts, SCLT, and will collaborate regularly with other regional and global Senior Managers and managers.

• Position is office-based in Seattle, Washington, with an in-office attendance requirement of 60% of working days. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
• Domestic and international travel is possible but will not exceed 15%
• Occasional support required for issues and escalations outside of core business hours is possible

Education and Experience: 

• Bachelor’s degree or equivalent work experience  
• 8+ years of work experience in scheduling, planning, operations, and/or account management
• 4+ years managing direct reports, direct or indirect management of multiple teams is preferred 
• Experience working in APEX, Salesforce CRM, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred 
• Experience working in a regulated environment (cGMP/FDA) is required 
• Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word 

Responsibilities:

• Lead a team of ~10 specialists through managers
• Directly manage one people-leading manager, one individual contributor manager, and several Clinical Scheduling specialists
• Influence day-to-day clinical scheduling operations and exception management through a strong sense of leadership
• Oversee resolution paths for escalations and events beyond the first-line responsibilities of the managers; responsible for retrospective as required
• Communicate issues and resolutions with management and key internal and external stakeholders 
• Act as lead in conversation and coordination with internal cross-functional partners and external stakeholders to remove barriers to successful clinical scheduling
• Develop and maintain overall customer service and trial monitoring strategies in line with departmental strategic initiatives
• Plan and facilitate functional team managerial meetings; support coverage of biweekly check-ins as required

• Accountable for team performance and regional Key Performance Indicators (KPIs) 
• Accountable for implementation of process improvement projects at the departmental level, or cross-functionally with regional partners 
• Hire and/or develop direct and indirect reports 
• Maintain a positive, inclusive, and professional team atmosphere
• Manag