Cash Application Representative I (Hybrid)

Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.   

The Cash Application Representative I plays a critical role within the Cash Applications team. This role ensures timely, accurate processing and excellent service to internal and external stakeholders. Key focus areas include operational accuracy, communication, and continuous improvement.

                       This role works a hybrid schedule with 2x in-person working days at our Sterling, IL headquarters.

Responsibilities:

• Deposit/post any cash or live checks received at the Sterling location.
• Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phoneline).
• Contact customers via telephone and email regarding payment application or credit card issues.
• Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittance information.
• Support Liaison for customer on customer facing questions for payment processing.
• Payment link processing on orders.

Requirements

Requirements: 

• At least 1+ year of previous direct cash application experience in an office environment
• Proficient in Microsoft Word, Excel, and Outlook
• Great communicator and listener in-person, over phone, email, and video conference
• Values curiosity, creativity, inclusive teams, and achieving results
• Problem solver that is comfortable making judgment calls how to spend time
• Enjoys learning by providing, receiving and responding positively to constructive feedback
• Detail oriented and strong organizational skills
• Able to work overtime when required

Preferred Qualifications:

• Associate's degree in Accounting

Compensation: The estimated base hourly rate for this position is between $17 and $19 per hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). 

Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information.  There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.  

Application Deadline:  Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.  

 More about HALO

• At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's infl