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CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

GAME AND FISH SHOP
5000 W. CAREFREE HIGHWAY,
PHOENIX, AZ 85086

Posting Details:

Salary: $34,666 - $44,666 

Anticipated Salary: $39,666.84

Grade: 15

Closing Date: 02/16/2026

Job Summary:

The Vehicle Maintenance Automotive Service Writer provides direct customer service support to various external agencies and internal support to the Game and Fish vehicle repair shop. This position is responsible for interacting and assisting customers with vehicle repair needs, interpreting information, discussing work performed with the customer, mileage verification, data entry, resolving customer complaints, scheduling vehicles for preventative maintenance service, warranty work and commercial repairs and service.

Job Duties:

Interaction and assisting customer with vehicle repair needs, interpreting computer/program information, discussing work performed with customer, mileage verification, data entry, resolving customer complaints/inquires, scheduling vehicles for preventative maintenance, (PM) service, warranty work, commercial repairs and service.

Open and close work orders, make PM appointments; perform spot checks on completed vehicle repairs and commercial services.

Monitor the PM and Emission Program for ADOT's vehicle fleet assigned to the complex.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Vehicle and equipment fleet maintenance operations.
• Strong knowledge of customer service techniques.
• General knowledge of vehicle/equipment mechanical skills.
• Fleet/Equipment Management Information Systems.
• Vehicle/equipment preventative maintenance service programs.
• General knowledge of vehicle/equipment towing operations.
• OSHA safety rules and regulations.
• State statutes and federal laws, rules and regulations as it pertains to fleet maintenance.

Skill in:
• Interacting with people, applying professional customer service techniques.
• Written and oral communications.
• Executing timely resolutions to inquiries.
• Computer programs such as Google Workspace.
• Attentive listening.
• Basic math to review documents and handle credit card functions/payments.
• Organization and time management.
• Documenting accurate and complete information.

Ability to:
• Provide professional and courteous customer service.
• Understand general mechanical skills in order to discuss customer inquiries or complaints.
• Make appropriate decisions within scope of responsibility.
• Resolve problems and answer questions regarding vehicle/equipment repairs.
• Work independently or in a team environment.
• Multi-task in a fast paced Maintenance Management environment.

Selective Preference(s):

Three years of experience as an Automotive Service Writer in a high volume multi-functional automotive fleet maintenance operation environment, providing customer service which included responding and resolving customer inquiries, complaints and experience operating a Fleet/Equipment.

Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must