Senior Specialist, Change Communications

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care, pioneering research, and fostering a respectful work environment. Mass General Brigham is seeking a passionate, innovative, and strategic communicator to join our team as a Change Communications Specialist. Reporting to the Change Communications Manager, the successful candidate will play a critical role in advancing Mass General Brigham’s transformation journey, developing and implementing communication strategies and programs that drive the success of large-scale change projects and initiatives aligned with Mass General Brigham's strategic goals and priorities. You will be instrumental in shaping how we communicate complex change initiatives, ensuring clarity, engagement, and adoption across the organization.

As a Change Communications Specialist, you will work with the team to problem solve, craft compelling narratives, and drive impact and positive outcomes for the organization. You will assist with developing plans that include strategies and tactics to reach clinical and non-clinical employees across various channels, engaging them in the transformation journey and driving awareness and adoption of change.

The ideal candidate must have a proven track record of developing and implementing strategies and programs in large, complex organizations, be comfortable building collaborative working relationships within highly matrixed organizations and be comfortable navigating ambiguity. Additionally, this role will work with leaders across MGB Marketing and Communications team and the organization to understand and distill high-level business and clinical priorities and translates those into actionable and coordinated internal communication programs in support of the systems overall mission and vision.

Key responsibilities include:

- Support the design and execution of communication plans and campaigns for systemwide change initiatives, fostering understanding, engagement, and adoption among employees; develop integrated, targeted and repeatable approaches to manage organizational change and transformation initiatives for leadership and our workforce.

- Assist with translating complex business issues and ideas into clear, compelling narratives and plain language that resonate with a variety of clinical and non-clinical audiences.

- Partner with cross-functional teams to address organizational challenges, aligning communication strategies with business goals.

- Develop strong working relationships within a highly matrixed organization, collaborating with colleagues across MGB Marketing and Communications, as well as other departments and functional areas, to ensure alignment with business and clinical priorities.

- Support creating and delivering actionable, coordinated internal communication programs that reflect Mass General Brigham's mission, vision, strategic goals and values.

- Support the development and delivery of change communications materials, including but not limited to strategic communication and training aides, focused on increasing awareness and adoption of new structures and roles, business processes, technological applications, rules or behaviors associated with change.

- Stay informed of emerging trends and technologies in healthcare, human capital, human resources and change management to continuously improve content and delivery methods.

- In collaboration with the Change Communications Manager, makes recommendations for analyzing success of change communications strategies and tactics through targeted metrics and evaluates and incorporates performance metrics and insights into strategic planning and change communications initiatives to drive impact.

 

Qualifications

• Bachelor’s Degree in communications, business, human capital, health care, or a related field required; master’s degree a plus.
• 3+ years of experience in communications, human capital, change management and/or consulting
• Experience in supporting large-scale complex transformation initiatives, including developing communications plans, stakeholder analysis, engagement and management, change impact assessment, developing training materials and talking points and ability to create