Inside Sales Representative

Shift 2 (United States of America)

Position Summary:

The Inside Sales Representative role is responsible for developing comprehensive sales quotations, tracking order progress, intervening with customizers and internal organization on order issues, participation in customer discussion when required for sales support, working closely with sales organization to determine order specifications, working with manufacturing to set delivery dates and resolving issues. 

Essential/Key Functions:

• Prepare sales quotations for sales organization and customers.

• Develop equipment cost analysis for elements of proposals.

• Process orders, provide information to order entry process, submit engineering design orders with OSS and detail, sketches, marked up drawings, etc.

• Contact vendors for cost and technical information.

• Communicate with sales force and customers.

• Investigate problem orders and provide improvement suggestions.

• Relay confirmed ship dates to sales and customers.

• Track order progress and resolve order issues “expedite orders”.

• Respond swiftly and courteously to customer complaints or inquiries.

• Partner with all Aftermarket teams including but not limited to Sales, Service, Technical support to assure we provide the best customer service experience.

Competencies:

• Excellent verbal communication skills and telephone manner

• Familiarity with Windows operating systems

• Knowledge of technical equipment, plastics and/or plastics machine parts is a plus.

• Proven track record of successful sales experience preferred.

• Ability to work in multiple projects in a specialty product environment.

• Proficiency in the use of PC based applications, including Microsoft Office.

• Computer Literate and proficient in Microsoft Excel and Word

• Other (Step File Drawings, AutoCAD, DeltaCAD, Drawing Viewer)

• Leverage SalesForce (SFDC) as a central repository, enter & update part number details to support the quote to order process.

Minimum (Required) Qualifications:

• High School Diploma or equivalent

• 2+ years of inside sales experience, or a combination of education and applicable experience required.

• Basic Computer skills

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Sensory demands are representative of an employee working in a fast-paced office environment. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision requirements are good general vision, ability to distinguish between colors, depth perception, and ability to adjust focus. 

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

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Who we are: 

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  We are committed to being an Equal Employment Opportun