Processing & Service Representative I/II/III

Under the direction of the Processing & Service Representative III, Supervisor or Manager, this position is accountable for the accurate and timely processing and servicing of loan requests received from various sources and business units while ensuring validation and compliance requirements are adhered to. Responsibilities include: data entry, quality control review, research, maintenance and updating information to the respective application systems. (Level III) Under the direction of the Supervisor or Manager, this position coordinates the daily operations and provides support for the junior representative’s within the department and assists with disbursing the daily work in the absence of the Supervisor. This position also assists with department projects and delivers professional quality service to customers and teammates. Assists with reviewing and implementing new and updated procedures to mitigate risk to the bank.

Assists in the business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

1. Performs various back-office tasks for most types of consumer loans, commercial loans/lines, small business loans, dealer flooring lines, etc. Handles customer issues/concerns and professionally responds to customer requests. Handles large volumes of work quickly and accurately in a fast-paced environment. (Level II) Uses discretion to ensure data integrity, service level quality standards and deadlines are met, operational policies and procedures are followed, and controls are exercised, and errors corrected. (Level III) Requires knowledge and able to perform the various back office functional tasks for all types of consumer and small business loans. Able to handle customer issues/concerns and professionally responds to customer’s requests. Handles large volumes of work quickly and accurately in a fast-paced multiple task environment. Requires independent critical thinking to ensure data integrity and service level quality standards and deadlines are met; operational policies and procedures are followed, controls are exercised and errors are corrected. Possesses the expertise and technical knowledge to service and perform various assigned functional tasks which are complex in nature to service consumer and small business loans, Requires independent critical thinking skills to making sound decisions.
    
2. Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, government agencies and outside companies. Maintains tickler files and databases for Collateral Insurance, Legal Ownership Certificate (LOC) and Uniform Commercial Code (UCC) continuations, Flood Insurance etc. Ensures all documents, reports and files are accurately submitted, recorded and maintained in accordance with department, regulatory and Bank guidelines. (Level III) Performs quality control checks of workflow(s) throughout the department to ensure accuracy and acceptable performance levels. Prepares and reviews various daily and/or monthly reports as assigned. Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, Government Agencies, and outside companies. Ensures all documents, reports and files are accurately submitted, recorded, and maintained in accordance with department, regulatory and bank guidelines.
    
3. Researches and responds to routine and non-routine customer inquiries and correspondences.  Assists in meeting department goals and objectives by completing projects assigned. (Level II) Provides specialized technical and operations support; initiates, receives, researches, resolves and responds to routine and non-routine customer inquiries and correspondence. Assists in meeting department goals and objectives by completing assigned projects. (Level III) Researches and responds to internal and external routine and non-routine customer inquiries and correspondence. Assists with performing preliminary and final functional/performance testing for new or upgraded system/applications. Assists with implementing changes or new functions.
    
4. Performs all other miscellaneous responsibilities and duties as assigned.
    

This position requires use of a personal computer and other standard office equipment.

1.Education: 

• Levels I & II: High School diploma or G.E.D.
• Level III: High School diploma or G.E.D. 2 years of post-high school education is preferred.

2. Experience: Level is dependent on years of experience and size/complexity of prior positions held.  

• Level I: 1 to 2 years prior branch or bank experience preferred or 2 years of e