Asset Management Specialist -IT

 Requisition ID:                       63205                          Title: IT User Support Specialist I-Asset Management Division: Arthrex, Inc. (US01) Location: Naples, FL

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Asset Management Specialist -IT to work directly with the all departments within Arthrex on general maintenance of workstation equipment, end user support, and systems maintenance to include various end-user computing devices, software, and peripherals.  Excellent communications and analytical skills, strong technical project management skills and a HS Diploma & 1+ years of help desk and/or IT field technician experience in support of a medium-sized business will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

Essential Duties and Responsibilities:

• Level 1 support for all hardware and software related problems including troubleshooting and resolution.
• Monitor and process tickets / incidents.
• Act as central point of contact as part of end user support.
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
• Maintain, configure, install, and monitor printers including centralized management software.
• Perform equipment install-move-add-change operational processes as needed by the businesses.
• Analyze and recommend new technology, upgrades, and services for end users.
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
• Rotation of on-call schedule for after-hours support.
• Participate in various IT and business projects.
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
• IT support for warehouse management (scanner and printers), where applicable.
• Responsible for telephone and network socket patch management, where applicable.
• Participation in the continuous improvement of existing and new helpdesk processes.
• Collection and administration of documentation.

 

Education/Experience

• High school diploma or equivalent required
• Bachelor’s degree or equivalent or 1 year of relevant work experience preferred

 

Specialized Skills

• Professional demeanor with a focus on providing excellent customer service.
• Experience with end users.
• Ability to compliantly follow procedures, standards, and learn new tasks.
• Good time-management and organization skills with ability to meet competing deadlines and demands.
• Self-starter with a problem-solving mind to identify and solve technical issues.
• Ability to work independently and within a team environment.
• Conscientious with strong attention to detail.
• Broad experience of working within a varied IT support area/function.

• Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
• Flexibility and willingness to occasionally work outside regular office hours to support business IT needs.
• Comfortable dealing with telecommunications technology.
• Basic knowledge of ADS and Group Policy.
• Experience with network protocols in LAN and WAN, as well as with anti-virus software.
• Good knowledge in dealing with software distribution tools (e.g., MECM).
• ITIL basic knowledge is an advantage.
• Completion of CompTIA exams and/or Microsoft certifications are preferred

 

Machine, Tools, and/or Equipment Skills:

PCs and have a command of Excel, PowerPoint, and Word plus any additional communications equipment as needed.