QIDP Manager

Are you ready to make a real impact in the lives of individuals with disabilities? Do you have a passion for helping others reach their fullest potential? If so, New Avenues to Independence is looking for someone just like you to join our team as a QIDP!

Position Overview

The Residential QIDP Manager (RQM) is responsible for oversight of QIDPs.  This position assumes responsibility for oversight of the QIDPs to ensure role responsibilities, expectations, and training.

The RQM demonstrates and practices the New Avenues to Independence values and is responsible to promptly report to supervisor any circumstances that affect the health, safety, or well-being of residents, staff, the agency or its equipment.

Responsibilities

1. Responsible for training new QIDPs of role responsibilities and regulations.
2. Ensures timely and accurate reporting to county and state agencies regarding Level of care, Redeterminations, Bed Hold Days, and Developmental Disabilities Profiles. 
3. Responsible for covering open QIDP positions with the guidance of the Residential Director.
4. Responsible for timely submission and monitoring of DODD portal for all changes and information of individuals to ensure the maximization of the most dollars to improve rates and scoring, i.e. bed hold days, NICS, etc.
5. Provide support to QIDPs in utilizing internal compliance systems to support ICF documentation, tracking and meeting deadlines.
6. Continually assess what is needed to fulfill QIDP role for the department and address as needed, such as tools, resources, guidelines, deadlines, etc.
7. Plan, schedule and present at all QIDP meetings. 
8. Contribute to planning of ICF meetings. 
9. Monitoring necessary monthly internal compliance systems; included but not limited to deadline and QIDP checklists, software generated monthly reports, and program summaries.
10. Ensures all required accountability monthly reports for Qs are received and uploaded to designated location in a timely fashion.
11. Participate in special projects as requested. 
12. Prepare and Coach ICF staff for surveys by providing training sessions, conducting mock surveys, disseminating information, and offering various development opportunities.
13. Responsible for monthly quality indicator reports from all sites within the assigned cluster of homes.
14. Maintain on-call responsibilities by assisting with 24-hour assistance with crisis intervention and other departmental needs
15. Demonstrate positive, respectful, and professional behavior toward individuals served, their families, and New Avenues personnel.
16. Follow New Avenues policies and procedures as well as regulatory standards.

Supervision responsibilities

1. Manage conduct and performance issues/actions on a timely basis.
2. Follow New Avenues ICF on-call procedures.

• Maintains appropriate staffing
• Available to work direct shifts as needed
• Maintain timely communication with all team members

3.  Maintain effective relationships with team members to ensure the following:

• Orienting new staff to the house routines, document on-site and individual specific training of new employees. 
• Ensure QIDP’s allocate time appropriately across sites.
• Ensure all incident reporting procedures are followed, including immediate reporting and documentation of incidents, with reports submitted promptly
• Communication with internal and external support members (guardians, surveyors, county and state officials).

4. Promote ongoing staff development and participate in the evaluation and recognition of support staff and team members through internal and external trainings quarterly.

Evaluation Factors: 

1. Ability to positively impact fiscal responsibility of the Residential Services Department with a minimum occupancy rate of 87.5% at each home.
2. Ability to work effectively and efficiently according to strict timelines by meeting deadlines and ensuring team deadlines are met.
3. Provide reporting data on internal compliance and electronic systems of documentation tracking and review.
4. Professionally communicates and coordinates services internally and externally for the department by identifying and introducing resources and through the ability to maintain positive relationships with internal and external stakeholders. 
5. Ability to maintain Medicaid surveys with three or less citations.

Education and/or Experience: A Bachelor’s or Graduate level degree from an accredited college or university; OR hold professional license or certificati