Senior Manager - Delivery Management

<div class="content-intro"><p>Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!</p> <p>At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.</p></div><p><span style="font-size: 14pt;"><strong>Senior Manager – Delivery Management&nbsp;</strong></span></p> <p><span style="font-size: 10pt;">This Role is a Hybrid position to start and looking to have someone in the office 3 days a week for the first few months. Then will move to remote work.&nbsp;</span><br><strong>Responsibilities</strong><br>• Guide a team of architects and project managers, providing support and professional development opportunities<br>• Develop and nurture strong relationships with clients, serving as the primary point of contact for key accounts<br>• Oversee the design of scalable, secure, and high-performance applications using Azure services<br>• Develop account plans for key clients, outlining objectives, strategies, and action plans to achieve client success and maximize retention<br>• Advocate for clients internally, ensuring their needs and concerns are addressed effectively by cross-functional teams such as sales, operations, and support<br>• Monitor client satisfaction levels through regular feedback surveys, reviews, and meetings.<br>• Provide strategic guidance and consulting to clients, leveraging industry expertise and best practices to help them achieve their business objectives<br>• Identify opportunities for process improvements, innovation, and optimization<br>• Collaborate closely with cross-functional teams such as sales, marketing, operations, and product development to ensure alignment on client needs, priorities, and strategies</p> <p><strong>Requirements</strong><br>• Bachelor's degree in business administration, marketing, communications, or a related field. An advanced degree (e.g., MBA) is preferred but not required<br>• 7-10 years of experience in client success, account management, or a related role within a professional services environment<br>• Strong understanding of Azure services and