Sales Operations Manager

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

Position Summary

The Sales Operations Manager is a commercial execution leader responsible for bringing process discipline, pipeline integrity, and operational rigor to a complex, long-cycle sales environment. Reporting to the Director of Sales Strategy & Operations and working in close collaboration with Business Development leadership, this role owns the business performance layer, translating systems, data, and process into consistent, measurable revenue outcomes across Business Development (BD) and Partnerships. 

This is a precision operations role purpose-built for a consultative sales environment where complex, long-cycle deals demand sustained discipline, structured engagement, and airtight process management. The Sales Operations Manager builds and maintains the operational infrastructure that keeps deals advancing, eliminates execution gaps, and ensures leadership always knows exactly where the business stands. 

Working closely with the Business Development team and senior leadership, this individual ensures the revenue process runs as a well-coordinated, documented, and repeatable operation. Key areas of ownership include: pipeline governance and structured reviews, CRM dashboard integrity and data accuracy, RFP and proposal response coordination and support, sales engagement platform campaign launch and effectiveness analysis, BDR cadence management and execution support, activity KPI tracking, onboarding of new sales hires, and ownership of Weekly and Monthly Business Review report packs, all in service of advancing long-cycle deals with precision and maximizing the productivity of every rep across the team. 

Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to: 

• Pipeline Governance & Forecast Management: Partner with Business Development leadership to maintain pipeline integrity, inspection cadence, and forecast accuracy across BD and Partnerships. Establish and uphold deal hygiene standards, stage progression criteria, and qualification discipline within the CRM, surfacing gaps and risks to leadership. Deliver gap-to-plan analysis and forward-looking pipeline health narratives to support leadership decision-making.
• Structured Pipeline Reviews with Sales & Leadership: Design the cadence and structure of weekly pipeline reviews with in partnership with leadership. Prepare and present pre-read materials with synthesized insights and clear calls to action. Track commitments and follow-through from each session to support accountability across the team.
• CRM Dashboard Management & Data Accuracy: Maintain and continuously improve CRM dashboards segmented by team, individual, vertical, and deal stage. Own data accuracy standards across all pipeline and activity fields; enforce data hygiene protocols with the BD team. Consolidate