DESKTOP ENGINEER (SYSTEMS PROJECT ANALYST - 79010023)

Requisition No: 848987 

Agency: Business and Professional Regulations

Working Title: DESKTOP ENGINEER (SYSTEMS PROJECT ANALYST - 79010023)

 Pay Plan: Career Service

Position Number: 79010023 

Salary:  $1,864.52 - $2,402.04 Bi-Weekly CAD Included 

Posting Closing Date: 03/21/2025 

Total Compensation Estimator Tool

DIVISION OF TECHNOLOGY
SYSTEMS PROJECT ANALYST  (Desktop Engineer) 

Position Number: 79010023
Hiring Salary: $1,864.52 - $2,402.04 Bi-Weekly  CAD Included

*OPEN COMPETITIVE*

 

Our Organization and Mission: 

The Mission of the Florida Department of Business and Professional Regulation (DBPR) is to “License Efficiently and Regulate Fairly”. The Division of Technology supports the mission of DBPR through management of the systems that underpin the services the Department offers to the public. Our staff continually work to increase the efficiency and effectiveness of DBPR, through consultation with the business units within the Department to integrate new and innovative technology solutions.
 

The Work You Will Do: 

Desktop Engineering Technicians are responsible for providing day-to-day technical assistance to end-users, ensuring the efficient operation of desktop systems and related technology. Key duties include troubleshooting and resolving hardware, software, and network issues, performing system installations, upgrades, and configurations, and offering timely resolution to service requests. The technician ensures optimal system performance by conducting routine maintenance, monitoring system health, and addressing technical incidents in a proactive manner. Additionally, this role involves processing escalated incidents and service requests from the Help Desk Team, maintaining comprehensive documentation of troubleshooting procedures and solutions. This position also contributes to system configuration and deployment testing, user guidance, and asset management. This position requires a blend of technical expertise, research abilities, meticulous documentation, and collaboration with other IT units to optimize IT services and support end-user needs. 
 

Your Specific Responsibilities: 

This is a highly autonomous position responsible for providing remote technology support to all DBPR internal users and onsite field offices and facilities within its assigned support coverage area. The incumbent in this position is responsible for all support aspects of computer and mobile device hardware setup and software management within the defined territory in addition to serving as the local interface to the Applications, Networking and Security teams within DBPR Technology. Some work may include travel outside of territory as needed.

• Monitoring, creating, responding, escalating, assigning, and resolving service requests and tasks. Troubleshooting and resolving end user network connectivity issues. Providing remote assistance to DBPR users across the state of Florida. Remotely connects to users’ machines if necessary to resolve issue. Routinely travels to assigned support sites for localized assistance. Research proposed solutions or modifications to ensure they do not adversely affect the existing environment, works within agency security standards, and follows best business practices. Documents issues and escalates issue to Tier 3 support when needed and appropriate.  
• Manages technology equipment distribution, including inventory system updates and assignments, equipment and peripherals set up, configuring, routine maintenance, OS updates, and hardware upgrades, running cabling for new workstations, configuration and deployment of cellular enabled mobile devices and assisting with installing pre-configured networking equipment or other network needs. Contacts and coordinates with vendors for warranty repair issues.
• Troubleshoots and configures mobile devices and desktop equipment. Troubleshoots network appliances with Infrastructure managers as needed and when appropriate.
• Manages telecommunications – data and voice communications (set up and