Manager, HR Projects & Communications

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Manager, HR Projects & Communications is a utility player who works as part of the Corporate HR People Operations & Programs center of excellence (COE). They support a variety of projects in service of HR effectiveness across our global decentralized organization and are responsible for developing templates, resources, and overseeing/managing centralized resources available to HR and employees across the organization.  They support ad-hoc projects like crisis management and drive communications and other essential communication-related tasks for cyclical projects like surveys, benefits updates, and employee-centered initiatives. Taking the lead on all HR-related communications, they draft, manage, review, and distribute (when applicable) internal employee-centered communications and consult on related external communications.  This role requires strong written, graphic, and verbal communication skills and must be able to drive multiple projects at once in a fast-paced environment.  

WHAT THIS ROLE WILL DO

• Supports central HR projects relating to employee engagement, experience, and/or HR effectiveness; depending on the project/scope, responsible for a range of duties including but not limited to project management, developing resources, templates, or tools, drafting and managing communication plans, distributing information, consulting, etc.

• Designs communication plans, coordinates assets, and helps draft and send communications for both ad-hoc and cyclical HR-related and employee program-related communications.

• Reviews, maintains, and at times drafts language to communicate about employee programs and overall HR actions, resources, or support across internal and external platforms.

• Partners closely with cross-functional teams (ex: Benefits, Corporate Communications, etc.) to ensure all messaging intended for current and prospective employees and key stakeholders are consistent and up to date (this includes corporate intranet maintenance and creation of new sites as programs or other offerings expand, monitoring any public-facing sites, job boards, etc.).

• Consults with key communication partners to ensure accuracy when developing employee communication audiences, collaborates with HRIS team and IT to understand employee data and ensure distribution lists are accurate and kept up to date.

• Develops and maintains centralized digital resource libraries and assists in building internal platforms owned by central HR, this includes resources for HR, employees, or any other related internal group.

• Supports with Crisis Management response including communications, resource development, consultation, and works with Benefits, Corporate Communications, and other related teams to ensure a timely and appropriate cohesive response.

• Pulls reports and scrubs employee data to create target audience(s) for distribution; assists and consults cross-functionally on employee distribution lists.

• Assembles, organizes, and archives (when applicable) files to ensure proper retention for projects and communications.

• Seeks out ways to continuously improve effectiveness, organization, and utilization of central HR processes and tools.

• Monitors the effectiveness of communications through analytics and employee feedback and makes recommendations for process improvement.

WHAT THIS PERSON WILL BRING