Senior Data Operations Analyst

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Fundamental to this mission is the use of data and analytics, which impacts all functional areas of the company.  We are building teams and processes to ensure that sales, marketing, operations, product development, engineering, and clinical care are data driven.   
  
The Senior Data Operations Analyst position is part of the Data Analytics organization.  This team focuses on strategic, data-oriented projects across the enterprise.   This position plays a key role in defining and managing projects that are typically multifunctional in nature and may broadly impact the organization.  The job requires an understanding of the various Teladoc business units, data sources and pipelines, and how data science can drive success across the business units.    

To be considered, you have demonstrated an ability to quickly learn and manage complex projects across multiple teams: setting clear objectives, defining success metrics, delivering on time.  In this position, you will become a thought leader on the application and impact of data science across the Teladoc enterprise.  You must be an executive-level communicator and have confidence reporting results and interacting with C-suite executives.  

Essential Duties and Responsibilities

• The Senior Data Analyst role will support the team, delivering key data management activities.  

• This role will work with stakeholders to understand business objectives, research data sources, and use appropriate tools/techniques.  

• Understands business vision and engages with technology partners as well as possessing skills to provide optimal design solutions. 

• Develop a strong understanding of the current data science footprint across the enterprise and identify/prioritize opportunities and grow the DS impact.   

• Lead the project management function for these projects, setting clear objectives, defining metrics to gauge success, and delivering on time. 

• Work closely with various data science and other teams: assisting with initiatives related to running the business, making processes more efficient, and developing new initiatives to enhance the Teladoc platform.  

• Performs ongoing assessment and maintenance of high standards of data integrity and quality throughout the department’s data collection-to-reporting pipeline, as well as implementation of new technologies.   

• Monitor and perform in-depth analysis of data with documentation to determine areas of improvement or where investigation is needed.

• The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Expected for Position

• 8+ years of experience as a Data Analyst.  

• Deep understanding of data management best practices, including Analytics, SQL, data management, file management, reference data management, etc.  

• Demonstrated ability to carry out a project vision with minimal supervision, and with critical thinking, problem solving, and creativity.  

• Strong communicator demonstrating clarity, elegance and assurance.   

• Strategic thinker, with a record of building strategies rooted in insight, data and best practices. 

• Ability to analyze and interpret data from a variety of functional sources.  

• Produce ad hoc reports to answer business questions quickly and accurately.  

• Implement new processes: evaluate existing processes and recommend optimal solutions and improvements.  

• Partner with business process owners and management on strategic initiatives.  

• Research best business practices within and outside the organization to establish benchmark data.  

• Experience in writing complex SQL queries and scripts. Experience working on MYSQL / SQL Server is a plus.  

• Experience with cloud databases is a plus.  

• Experience with other specialty stores, like document or graph data stores, is