Senior Manager, Brands

Wasserman powers the business of sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, music artists, brands and properties, empowering them to shape culture and captivate audiences worldwide. 

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman operates globally across 27 countries and more than 62 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

Wasserman Marketing is looking for a motivated individual to join the Brands Retainer Client team in our new offices in Chicago, IL or Raleigh, NC. This position is responsible for leading, developing and managing a variety of current and prospective business relationships, sponsorships, and other partnerships in order to ensure client satisfaction. This position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.

Duties: 

• Lead the performance tracking, measurement, and reporting for all client partnerships across sports and entertainment
• Collaborate with client and internal activation and experiential teams on development of performance plans to demonstrate partnership success and alignment to overall partnership portfolio strategy
• Contribute to key recap reports covering priority activation and end of year partnership verticals
• Be in-team expert on Wasserman valuation methodologies, tools, and implementation
• Assists in managing client and partner relationship to ensure the client is fully leveraging all partnership benefits and assets and partners are held accountable for deliverables tied to asset fulfillment.
• Assists VP and Director in the supervision, training and professional development of more junior team members.
• Oversees interagency relationships related to job function; works with our Wasserman agency team to manage outside agencies and partners to ensure smooth execution of all client programs; mentors and guides status calls, integrated project plans, and more.
• Helps lead the working relationship with key client and partner stakeholders to ensure all parties receive appropriate attention, support, and ensures Wasserman is in lock-step with the client’s plans as it relates to growth and changes.
• Manages client communications, conflict resolution, and compliance on client deliverables.
• Can demonstrate experience leading teams through condensed timelines over several time zones, multiple deliverables in parallel, various stakeholders and adhering to a process that ensures deliverable completion and maintains the highest quality possible.
• Oversees, initiates and delegates regular two-way communication between our day-to-day clients, client business units, client brand teams, internal Wasserman teams and all external partners and vendors to provide strong client service and set proper client expectations.
• Takes a proactive role to understand Wasserman’s capabilities and service offerings in order to identify opportunities to present new capabilities to the clients.
• Is comfortable expanding beyond the remit of this particular role and is willing to support and/or help lead new client pitches and play a role in responding to RFPs.
• Thinks daily about business development and new revenue opportunities with existing clients and potential clients.

Requirements

• Minimum of a Bachelor's Degree.
• 6+ years relevant experience with minimum 4 years of direct experience in account and project management (preferably in the sports or entertainment field).
• High-level proficiency with Microsoft Office applications; advanced skills in PowerPoint and Excel for deck development and performance tracking / calculations
• Possess exceptional communication skills, both orally and in writing, can adapt to various situations and personalities and is capable of executing in a fast-paced environment.
• Superior interpersonal skills and be able to create a rapport with people of all demographics.
• High level of initiative and works well independently and in a team environment.
• Plans and carries out responsibilities with minimal direction while capable of delegating tasks with accountability.
• Strong attention to detail