30-Day Collections Representative

WESTLAKE WARRIOR | Early to Mid Stage Collections
Las Vegas, NV| On-site

 

Why Westlake?

•  Base Pay:
  •  $17.00 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.

•  Tiered Retention Bonus:
  •  Receive $500 upon completion of 3 months from the start date.
  •  An additional $500 upon completion of 6 months from the start date.

• *Incentive:
  • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
  • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.

 

What You’ll Do:

As a Collections Representative, you’ll play an important role in helping customers get back on track with their accounts while supporting Westlake Financial’s success. You’ll use technology, communication, and problem-solving skills to assist customers who are 31+ days past due and help prevent loan losses through smart, compassionate collection efforts.

• Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.

• Reach out to customers to set up payments or create plans to resolve past-due accounts.

• Negotiate fair payment solutions while meeting performance and productivity goals.

• Keep detailed and accurate notes on all customer interactions and account actions.

• Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.

• Use skip-tracing tools to locate customers or collateral when needed.

• Review accounts for repossession when necessary, following company guidelines and mitigating factors.

• Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.

• Manage a high volume of calls in a fast-paced, supportive team environment.

• Protect confidential information related to customers, accounts, and company operations.

 

What We’re Looking For:

• Strong communication and negotiation skills with a professional phone presence.

• Flexible schedule — open to working overtime and weekends when needed.

• Able to multitask and stay organized in a fast-paced environment.

• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).

• Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.

• Excellent telephone etiquette and ability to connect with customers respectfully.

• Team player with a positive attitude and dependable work ethic.

• At least one year of consumer collections experience in a high call-volume, auto-dialer environment.

• Knowledge of collections and repossession processes — auto collection experience preferred.

• High school diploma or equivalent required.

FULL-TIME BENEFITS

• Medical, Dental, and Vision benefits 
• Life Insurance and Long-term disability plans 
• Flexible Spending Account 
• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs 
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
• Career Path Opportunities 
• Discounts on Parks, Museums, Movie Tickets, and Attractions 
• Annual Flu Shot
• Paid Vacations Days 
• Paid Sick days 
• Paid holidays