Senior Director of Operations

The Senior Director of Operations will support our Education segment and provides strategic leadership, operational oversight, and business development across CO, KS, OK, and AZ. This role is based in Phoenix, AZ. This individual is accountable for ensuring service excellence, client satisfaction, and financial performance across all business lines, including janitorial, engineering, maintenance, and specialty services. The Sr. Director will lead a team of operational leaders, drive continuous improvement, and foster a culture of safety, integrity, and innovation.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities Strategic Leadership & Growth

- Develop and execute the regional strategy aligned with corporate goals and objectives.
- Drive revenue growth by expanding existing client relationships and developing new business opportunities.
- Oversee contracts and ensure profitability while maintaining service quality and compliance.
- Collaborate with senior leadership to establish long-term business plans, budgets, and forecasts.

Operational Excellence

- Ensure operational consistency and service delivery across all accounts in the region.
- Monitor key performance indicators (KPIs), financial targets, and client satisfaction metrics.
- Champion best practices in safety, quality assurance, and sustainability initiatives.
- Identify opportunities for operational improvements and cost efficiencies.

Client & Stakeholder Management

- Build and maintain strong, trusted relationships with clients, stakeholders, and community partners.
- Act as an escalation point for client concerns, resolving issues quickly and effectively.
- Partner with business development teams to support proposals, bids, and presentations.

Team Leadership & Development

- Lead, mentor, and develop a diverse team of district managers, branch managers, and site leaders.
- Promote a high-performance culture centered on accountability, collaboration, and continuous learning.
- Ensure workforce planning and talent development initiatives align with regional needs.
- Support diversity, equity, and inclusion (DEI) initiatives across the region.

Qualifications Education & Experience

- Bachelor’s degree in Business Administration, Facilities Management, Operations, or related field required; MBA preferred.
- 10+ years of progressive leadership experience in facilities management, building services, or related industry.
- Proven track record of managing multi-site operations with P&L responsibility.
- Experience negotiating and managing large-scale contracts.

Skills & Competencies

- Strong financial and business acumen with the ability to analyze data and drive results.
- Exceptional communication, presentation, and relationship-building skills.
- Strategic thinker with the ability to translate vision into actionable plans.
- Adept at managing change and leading organizations through growth and transformation.
- Commitment to safety, compliance, and operational excellence.

Other

• Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation. 
• Self-starter and works well independently and as part of a team. 
• Understanding of all facets of facilities roles. 
• Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly. 
• Skilled in directing activities and operations of others, including activities involving hazardous situations. 
• Can quickly dive deep into business challenges and formulate and analyze problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics. 
• Skills in relationship-building, teamwork, and collaboration. 
• Positive attitude with a strong desire to learn and a continuous improvement mind-set. 
• Strong working knowledge of Excel and other Microsoft Office products. 
• Comfortable with routinely shifting demands. 
• Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines. 
• Ability to work independently in a fast-paced, dynamic, results-oriented environment.