Customer Success Manager II

<p><strong>Welcome to Planet. We believe in using space to help life on Earth.</strong></p> <p>Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.</p> <p>Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.</p> <p>As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.</p> <p>We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.</p> <p>Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.</p><p><strong>About the Role:  </strong></p> <p>The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment.  Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence &amp; intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.</p> <p>This is a full-time, remote position based in Sweden and will require weekly to daily travel to defence customers in Sweden. If located near a Planet office, you are expected to work from that office 3 days per week.</p> <p><strong>Impact You’ll Own:</strong></p> <ul> <li>Build and maintain strong, long-lasting customer relationships</li> <li>Assist customers to expand their usage and adoption of our products</li> <li>Onboarding and training of new clients</li> <li>Co-own contract renewal with sales</li> <li>Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals</li> <li>Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed</li> <li>Work closely with Sales Representatives and other teams across the company</li> <li>Bring in domain knowledge and be the trusted advisor to our Defence &amp; Intelligence  customers</li> </ul> <p><strong>What You Bring:</strong></p> <ul> <li>Ability to obtain and maintain Swedish security clearance</li> <li>Fluent in Swedish</li> <li>Experience successfully managing customer relationships or projects in defence</li> <li>6+ years of experience in Customer Success, account management or similar</li> <li>Excellent verbal and written communication skills in English, the language of the company</li> <li>Ability to successfully communicate and coordinate with international customers &amp; sales teams</li> <li>Experience working with defence and intelligence customers across the EMEA region</li> <li>Excellent problem-solving skills, proactive work style, and ability to work independently</li> <li>Ability to multitask and prioritize job requirements</li> <li>Ability to travel internationally</li> <li>Experience operating within a classified environment</li> </ul> <p><strong>What Makes You Stand Out:</strong></p> <ul> <li>Experience in earth observation and related fields</li> <li>Experience working with government customers</li> <li>Working knowledge of geospatial technologies, GIS or Remote Sensing</li> <li>Experience as an intelligence professional, imagery analyst or related field</li> <li>Experience working with, or in, Swedish defence</li> </ul> <p><strong>Application Deadline: </strong></p> <p>January 10, 11:59PM PST</p> <p><strong>Benefits While Working at Planet:</strong></p> <p><em>These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.</em></p> <ul> <li>Paid time off including vacation, holidays and company-wide days off </li> <li>Employee Wellness Program </li> <li>Home Office Reimbursement</li> <li>Monthly Phone and Internet Reimbursement</li> <li>Tuition Reimbursement and access to LinkedIn Learning</li> <li>Equity </li> <li>Volunteering Paid Time Off</li> </ul> <h6><span>#LI-REMOTE</span></h6><p><strong>Why we care so much about Belonging