Manager, Operations and Lender Support

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Manager, Operations and Lender Support will be responsible for the daily operations of the underwriting department. Guide the implementation, development and administration of underwriting guidelines for existing and new credit union partners. Provide training, coaching, career development, and feedback with performance evaluations for the team. Provide leadership and vision that enhance client engagement and achieve performance metrics, operational goals, and maintain and inspire client relationships. Identify and implement improved processes to increase the efficiencies of the department. Resolve issues communicated to the department by the credit unions or dealerships. Communicates all issues and production of the department to operations leadership.

What You’ll Be Doing:

Staff Support & Development; Department Management

• Demonstrate sound analysis and judgment in managing underwriting, processing, and related functions.
• Responsible for preparing, monitoring, and maintaining reporting and analytics for department functions.
• Manages the department staff.
  • Responsible for hiring, scheduling, training, coaching, and performance management.
  • Responsible for management of scaling and scheduling staff to accommodate business coverage needs.
  • Effectively manage staff to meet department goals and direct the necessary daily activity to ensure client production levels and business objectives are met.
• Manage queues to ensure all client hours of operation and service agreements are met.
• Focus on continuous improvement within service goals and evaluate program performance.
• Regularly perform functions as needed within the Department.
• Ensure department adherence to policies, procedures, state and federal laws and regulations.
• Other duties as assigned.

Coordination & Communication with Operations Leadership (AVP, Director, Supervisors)

• Lead and support team meetings and training.
• Coordinate staffing to maintain overall operations production expectations.
• Coordinate supervision of staff.
• Ensure consistent documentation and communication of process changes.