Field Care Coordinator (Bilingual Spanish)

The Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these home visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services during field home visits.

Duties/Responsibilities: Schedules and conducts multiple home visits per day (clustered in small geographic areas) Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by interpreting the employee-to-member and member-to-employee conversation. Facilitates cross-cultural communication within allotted time for employee and member. Responds to and, when needed, escalates member questions, as directed Properly documents findings in Healthfirst information systems Collects documents from members, including health care proxys, agreements and other important member documents, and ensures they are routed to the appropriate Healthfirst recipient Additional duties as assigned. Minimum Qualifications: Bilingual in English and one or more of the following languages: Spanish, Mandarin, Cantonese High school diploma or GED Experience using health information systems to document or retrieve information Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester. In order to access data sources like the Uniform Assessment System (UAS), an unexpired NYS driver's license or NYS ID is required. Preferred Qualifications: Access to a vehicle and/or public transportation to travel around a designated and assigned area of downstate NY Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and in a call-center Experience with home or field visits a plus Good computer skills, include solid understanding of Microsoft Outlook, Word and Excel. Experience with geriatric or other frail populations, including their caregivers, or in a health care office Familiar with areas of NYC, Long Island, and/or lower Westchester Compliance & Regulatory Responsibilities: Ensures member documentation is properly routed and maintains privacy of member PHI in accordance with HIPAA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400

• All Other Locations (within approved locations): $41,101 - $60,320

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

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