Assistant Director of Student Support, Online CSD Graduate Program

What We're Looking For

Baylor University is seeking an Assistant Director of Student Support for the Online CSD Graduate Program to manage and oversee the student support team for student success and retention. This role is remote eligible.

A master's degree and one year of work experience as a speech-language pathologist or in higher education are required. A master's degree and two years of prior work experience as a speech-language pathologist or in higher education are preferred. 

Applicants must currently be authorized to work in the United States on a Full-Time basis. 

What You Will Do

• Manage and oversee the student support team for student success and retention
• Supervise the Student Support Managers by ensuring that
  • All 350+ students are contacted on an “on-going basis” regarding their enrollment and academic requirements as determined by the Assistant Director of Program Operations
  • All student records are updated with LOAs, new Plans of Study, extended graduation dates, and program withdrawals
  • All student grades are monitored, and academic concerns and personal student issues are addressed
  • All goals set at staff evaluations and strategic planning are completed
• Manage and resolve (when possible) escalated student issues related to
  • Program policies, rules, and procedures
  • Problems with registration schedules
  • Petition/waiver process
  • Other Baylor offices such as financial aid, registrar, and OALA
• Place and release registration holds each trimester based on student completion of current enrollment requirements 
• Enroll students in simulations and program related Canvas courses 
• Manage student clinical clearances (Castlebranch, EXXAT, and/or Complio) for practicum and internship 
• Communicate student issues with academic and placement teams 
• Participate in new student admissions webinars 
• Create and organize student engagement events, newsletters, and media posts for academic and social outreach 
• Organize the student mentor/ambassador program and assign duties to students 
• Maintain academic education databases and maintain student participation (Ex: Canvas, Zoom, Teams, SharePoint, TrueLearn, and Slate) and all student files 
• Assist in establishing the trimester course schedule and obtaining the textbook lists 
• Monitor that students file to graduate and complete all graduate requirements 
• Organize and obtain information for online student directories and mail out IDs 
• Contribute information and student data to enrollment and leadership committees, clinical faculty, strategic planning, program assessment, and data reviews for university and CAA requirements
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance  

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $65,000 - $70,000.  

The full salary range for this position classification is $51,569.56 - $85,089.77.  

This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certification, analysis of internal equity, and other business and organizational needs.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!

Baylor University, a private not-for-profit university affiliated with the Baptist