Full-Time Teller: Fitchburg Branch

Overview

 

UW Credit Union is growing and hiring a Bilingual Full-Time Teller to join our Fitchburg branch.

 

Why This Job Is Right for You

 

Are you looking for a new opportunity to be yourself, make a difference and build your career? Do you enjoy creating meaningful connections? Is top-notch customer service where you shine? 

 

As a Full-Time Teller, you are an essential part of our branch team. You will accurately handle teller transactions while recognizing opportunities to recommend UW Credit Union products and services that align with our members’ financial goals. Through these interactions, you will build strong and trustworthy relationships with members at your branch.

 

If this sounds like a team and culture you want to join, we want to talk to you!

 

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5+ days of annual paid time off
• Our bilingual (Spanish/English) employees receive an additional $1.25/hour premium. 
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

Responsibilities

What You'll Do

• Welcome and assist members at our Fitchburg branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Qualifications

• What You'll Need to Succeed

  • High School Diploma or equivalent
  • 1 year of customer service experience
  • Confidence with cash handling and transactions
  • Demonstrates ability to work with customers of all ages and backgrounds
  • Excellent interpersonal and professional skills
  • Team player that can confidently jump in where and when you are needed
  • Ability to work in an autonomous environment

  Important Information to Know

  • Schedule: 40 hours a week with availability Monday- Friday between 8:15 am and 6:15 pm (& 8:00am on Wednesday for team updates) and 6 Saturdays per quarter between 8:30 am and 1:30 pm
  • On-boarding and training is a top priority for UW Credit Union
  • Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

  UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.