Client Liaison Manager (Remote in US)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

 

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll add to

your technical credentials and certifications while enjoying a great company culture above all. We

are looking for a talented Client Liaison Manager who will have the overall responsibility for

management of several accounts within a portfolio as well as relationship management, revenue

generation, and client satisfaction.

 

 

Your role in our mission

• Communicates/interfaces regularly with client(s)
• Develops and manages a portfolio with full P&L responsibility
• Prepares, monitors, and manages budget and revenue expectations for assigned client(s)
• Oversees development and implementation to develop project approach and implementation plans
• Manages client relationship; responsible for ensuring client satisfaction
• Reports to management on progress toward strategic account growth and business goals.
• Identifies sales opportunities and assists the account management team with successful close of sale
• Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities.
• Works with delivery counterparts to Identify additional sources of revenue through process improvement initiatives and business rule optimization
• Collaborates across the enterprise, including, executive leadership team, implementation and delivery teams, and other internal teams to solve problems, ensure contractual obligations are met.

 

 

What we're looking for

• Bachelor's degree
• 2+ years of account management experience
• 2+ years of C.O.B. experience (Coordination of Benefits)
• 2+ years of Healthcare/Medicaid experience
• 2+ years of Conflict Resolution experience
• Medical Billing/Coding Experience 

 

 

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule.
  • May require up to 30% travel
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance. This is not paid for by Gainwell.
• Video cameras must be used during all interviews, as well as during the initial week of orientat