Consultant, Technology Learning & Adoption Practitioner

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

About This Role:

• Lead enterprise data learning and adoption by curating experiences with Nationwide L&D and vendors, routing access through Workday Learning (WD).

• Orchestrate an editorial and event plan tied to priority data initiatives and measurable upskilling outcomes.

• Co-create and manage a podcast series with the Data PAG (topics, guests, cadence, distribution).

• Run a recurring virtual community of practice and plan in-person showcases and show-and-tell events.

• Own the SharePoint-based data hub (IA/taxonomy, search, accessibility) and keep recordings, summaries, and WD links current.

• Deliver concise multi-channel communications (InSide/SharePoint, Teams, email) with clear “how to use this” actions.

• Operate an intake and prioritization pipeline with leadership to source and sequence topics and learning needs.

• Define and report KPIs (reach, attendance, watch time, WD enrollments/completions, community growth, freshness) with monthly dashboards.

• Apply lightweight OCM practices (personas, readiness, feedback loops, quick starts) to accelerate adoption.

• Coordinate vendors and basic budgets/SOWs; ensure brand, accessibility, and information‑classification compliance.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Learning & Adoption Services Practitioner you'll provide technology training, survey administration, communications, and SharePoint design focused on Security and Infrastructure as well as other Nationwide Technology areas. You’ll collaborate on the design, development, and implementation of technology training to build associate skills. You will also partner on creating communications, change management plans and reporting to guide learning toward Technology's outcomes and goals.

Job Description

Key Responsibilities:   

• Responsible for the design and delivery of complex technology training solutions; including security, infrastructure, and other technology awareness programs.

• Identifies, schedules and prepares technology subject matter to develop, evaluate and deliver technology learning solutions within budget. Creates forecast and estimates technology training costs.

• Drives the identification of technology training gaps and champions technology training solutions to build associate skills. May identify and source with technical, talent management, or third party resources to ensure appropriate design and development of proposed solutions.  

• Responsible for the application and reinforcement of security practices to technology professionals to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Manages multiple technology learning content curation processes, including the design, development, and maintenance of learning content.

• Designs, develops and maintains multiple technology learning SharePoint sites, learning platforms, computer-based training, and/or videos.

• Consults with Technology leaders/teams/projects/events to create communications, surveys, or townhall materials through thoughtfully crafted content, medium, timing, and feedback.

• Drives Technology Organizational Change Management (OCM) with a lens on how people experience change at an individual level as well as an organizational level.

• Defines, communicates and adjusts technology learning metrics and reporting to monitor change, skill development, cost in support of organizational goals.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director, Technology or Train