Senior Manager Customer Engagement

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE
Lead a team of Customer Engagement personnel to enhance our Contract Logistics services and deliverables through preparation of new business proposals and solution presentations to potential customers, as well as preparation of customer presentations for renewals and renegotiations, Quarterly Business Reviews and Top-To-Top meetings.

WHAT ARE YOU GOING TO DO? 

• Leads/performs research on target clients and analyzes client needs to ensure the proposal messaging is on target with CEVA’s priorities and strategic objectives.
• Participates in the provision of qualifications, biographies, and specialized content as needed. Conceptualizes original content and writes/directs proposal sections.
• Draft key messages (e.g., value proposition, differentiators) and generates new ideas on how to convey the message.
• Lead development of materials supporting new business & renewal customer proposals as well as business review presentations and templates. 
• Build robust Customer Engagement team, including recruitment, training, and development as well as cross training stakeholders.
• Creation and continuous improvement of all Customer Engagement processes
• Support Managing Director NORTAM on Contract Logistics, as needed, related to NORTAM communications and presentations.
• Incorporate CEVA strategy, long term goals and CSR initiatives into presentation materials
• Manage collaboration and partnership of Solutions Design/Pricing, Business Development and Customer Success.
• Some travel required, as needed for customer meetings and internal collaboration (estimated 10% - 20%).

WHAT ARE WE LOOKING FOR?

Education: 

• Bachelor’s degree in Sales and Marketing, Supply Chain, Logistics or equivalent related work or military experience. MBA or Masters in Marketing/Communications
• Experience 7-10 years of industry relevant experience; including people management 10+ years of industry relevant experience.
• Extensive knowledge/experience of 3PL industry; Powerpoint; Microsoft (Excel, Word, Etc); Viseo, etc Marketing/Communication certifications, as relevant to the role
• Strong ability to communicate/work with executive leaders, fluent in English Strong analytical/critical thinking skillset; Strategic vision Strong planning, time management, collaboration, decision making, organization, presentation and negotiating skills. Skilled in collaborative management and motivational techniques.
• Fluent in French or Spanish desired.  

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

• We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly div