Trackmobile LLC

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Role and Responsibilities

• Develop methods, guidelines, and policies to facilitate efficient service delivery.
• Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed.
• Manage subordinate staff in the day-to-day performance of their jobs.
• Provides input to strategic decisions that affect the functional area of responsibility.
• May give input into developing the budget.
• Must be capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Ensure that technicians are effective and customers’ requirements are met.
• Perform all work in accordance with established quality standards and safety procedures.
• Ensure documentation is maintained of service reports and customer calls are logged for all customer calls and interactions, and related statistics.
• Identify trends in service data and initiate causal analysis when needed
• Ensure high level of Customer Satisfaction when assisting distributors.
• Responsible to coordinate across the organization to ensure customer satisfaction.
• Assist in other aftermarket support functions as needed, such as purchasing, sales support, warehouse support.

Qualifications and Education Requirements

Bachelor’s degree or related experience

Proficient knowledge of Microsoft Office Suite with an emphasis in Excel

Must possess excellent verbal, written communications, organizational skills.

Preferred Skills

Knowledge of SysPro Management System

Previous Aftermarket support experience or Customer Service experience

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.