Sr. Manager, DEEx Technology Solution and Delivery

Overview

PepsiCo’s Digital Employee Experience (DEEX) team is redefining how over 200,000 associates interact with technology every day. As the Sr. Manager, Technology Solution & Delivery, you’ll be responsible for the development of the new myPepsiCo, our next-generation digital capability, to deliver intuitive consumer-grade user interaction. Role requires experience specifically in implementing and/or sustaining Enterprise Portal, Mobile, and other channel solutions, ideally ServiceNow specific experience.

This global role is accountable for the design and development of the intranet portal and mobile app using ServiceNow and seamless integration to other PepsiCo applications. Streamline and rationalize the number of platform interactions, enforce standardization, and leverage advanced technologies that are purposeful, personalized, interactive and insightful to our employees. Oversee the deployment is consistent across sectors with local nuances, and ensure delivery of reliable, agile technology solutions for every employee, especially those on the frontlines.

Why PepsiCo?

This is a rare opportunity to lead the convergence of technology and design in one of the most high-impact digital transformation programs at PepsiCo. The new mypepsico is the gateway to how our global workforce engages with PepsiCo every day. As Sr. Manager, you’ll help shape the digital environment for every associate—from factory floor to global HQ—creating experiences that are personalized, predictive, and purpose-built for productivity.

Responsibilities

• Primary accountabilities include partnering with all DEEx project stakeholders, leading business requirements gathering & refinement, roadmap planning, feature prioritization and participating in the Agile delivery of the ServiceNow EC Pro Portal, Now mobile app and integrations  to other PepsiCo applications.
• Intranet strategy: Define the strategic vision for the intranet and mobile experience using the ServiceNow Employee Center Pro and Now Mobile. Align the portal’s features and roadmap with enterprise priorities such as digital transformation, employee experience, and self-service enablement. Champion a "one-stop-shop" employee engagement hub vision that centralizes access to HR, IT, Facilities, and other enterprise services.
• Cross-Functional Delivery Leadership: Lead a multi-disciplinary teams of direct reports and collaborate effectively with business analysts, webapp developers, UX designers, content strategists, ServiceNow platform team, Scrum teams and manage stakeholders like business process owners, enterprise architects and program leadership.
• Design, Development, and Configuration: Lead the design and development of the portal and mobile app using ServiceNow’s widgets, pages, and components, in partnership with the C4E (Center for Enablement) ServiceNow DevOps team. Ensure adherence to ServiceNow development best practices, scalability, and performance optimization. Maintain documentation, change logs, and governance records to support audits and change control processes.
• Project and Release Management: Own the intranet portal and mobile app roadmap, release planning, and backlog grooming in coordination with platform and business teams. Run Agile ceremonies with the DevOps team for sprints, demos, and UAT. Oversee change management, including testing, approvals, and deployment cycles using ServiceNow's update sets and DevOps tools.
• Solution Scalability: Manage multi-region or multilingual intranet implementations, including mobile applications. Oversee integration projects with other ServiceNow modules (HRSD, ITSM, Facilities, etc.) during the agile sprints to deliver the requirements and release them to Production (ie: user story/requirement refinement, testing, planning for go live, etc.). This includes mobile-specific considerations like native app features and mobile testing.
• Stakeholder and Business Partner Engagement: Act as liaison to the business stakeholders, conducting requirements gathering, prioritization workshops, and show-and-tells. Promote adoption through training, campaigns, and enablement programs in partnership with Internal Communications or DEEx program team.
• Continuous Optimization: Oversee day-to-day operations for Pepsico intranet and mobile app, including uptime, performance, and user access management. Define and monitor key performance indicators (KPI) to drive continuous improvement and ensure both platforms remain relevant and valuable. Ensure security protocols are followed (access control, permissions, data privacy). Collaborate with IT or InfoSec to meet compliance or audit requirements, and handle mobile app store deployment process with Google and Apple.

The Compensation & Benefit details are subjective to US region and may vary for others based on the location.