Lead Site Reliability Engineer

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
 

As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise Technology team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.  

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

 

Required qualifications, capabilities, and skills

• Formal training or certification with 5+ years in site reliability engineering in cloud-based environments.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues

• Ability to identify and solve problems related to complex data structures and algorithms

   

   

Preferred qualifications, capabilities, and skills

• Direct experience with SRE, incident/problem management, RCA methods and techniques, service health metrics (e.g., MTTD, MTTR), and post-incident reviews.
• Applied use of LLMs/agents, RAG, anomaly detection, or automated runbooks to accelerate evidence collection, summarization, and action routing in review workflows.
• Familiarity with structured methods used in high-reliability investigations (e.g., Bowtie/AcciMap/STPA), peer review/checklists, cross-source corroboration, cognitive bias mitigation (e.g., confirmation, hindsight, outcome bias), and evidence-handling practices such as immutable log retention, event timestamping, query capture, and “docket”-style evidence packages suitable for leadership reviews and audits.
• Experience with modern cloud data platforms and workflow orchestration (e.g., warehouses/lakehouses, streaming, Airflow/Prefect/dbt) and integration with systems like ServiceNow or Jira.
• Background in financial services or other regulated, large-scale operating models; comfort with data privacy, retention, and access controls.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may re