Embedded Software Engineer II - Field Support

What Makes Motiv Special?

Through a radically different approach to building electric trucks that combines our own patented IP with strategic partnerships, we have developed a line of all-electric medium-duty trucks and buses used in a range of applications.  Our next-generation electric truck, the Argo, is coming out in 2024.

The ideal candidate will want to be part of the team leading the commercial electric truck industry.  Our trucks and buses have logged millions of customer-driven miles and tens of millions of pounds delivered in the US and Canada while reducing millions of pounds of CO2 emissions. You will be joining us at a critical inflection point in our growth, when, in addition to launching our Argo truck, we are significantly expanding our products, capacity and market volume.

Motiv’s core values are deep passion, curiosity, collaboration, customer focus and “owning it.” If those are values you share, we would love to talk with you about joining our team and taking your career to the next level in one of the hottest technology sectors. To succeed in this job, you must be able to perform the duties listed below – and others as required.

Job Summary:

Motiv is looking for a Software Engineer II – Field Support, to join the engineering team as a key contributor. As part of a small team, you will support customer trouble report resolution, and develop software for various components that comprise Motiv’s EV solution. Responsibilities will be focused on troubleshooting software-centric electromechanical vehicle systems. Occasionally you will perform software requirements analysis, software design, coding, testing, and debugging. You will collaborate with the Customer Support Team, Engineering, and Manufacturing. Candidates should enjoy direct customer exposure, getting their hands dirty and debugging on hardware with digital probes, oscilloscopes, and other test equipment. This role will require you to contribute to Motiv’s long-term quality vision through continuous improvement to our software and quality assurance processes.

Requires North American travel, less than 50%.

This position reports to the Lead Field Service Engineer and is based in Foster City, CA.

Duties/Responsibilities:

• Working in a small team and reporting to a team lead, respond to customer needs, and perform remote and on-site troubleshooting of field and manufacturing issues
• In close collaboration with the Embedded Software Development team, contribute to design, develop, implement, and maintain embedded vehicle control and diagnostic software in C and Python
• Support verification and validation testing of software solutions
• Provide feedback to the cross-functional Engineering team on product improvement
• Fulfill all specified and derived software requirements, including: safety, timing, and signal processing requirements of assigned coding assignments
• Participate in peer design and code reviews
• Collaborate with your team lead, SQA staff and others to document your designs, tests, and test results
• Develop, document and train staff on field support and manufacturing tools and solutions
• Adhere to Motiv company policies, procedures, and best-practices

Minimum Requirements:

• BS in Computer Engineering, Software Engineering, or Electrical Engineering with Software Emphasis
• Minimum 2 years industry experience developing real-time software for embedded systems required
• Experience in a Field Support role in any discipline
• Proficiency in C and familiarity with Python
• Basic understanding of software engineering principles, including SW Quality Assurance and full SDLC
• Basic understanding of electronics/electrical systems, sensors, actuators and motors
• Strong analytical and communications skills
• Strong drive, results-oriented, and ability to collaborate with diverse teams to achieve goals

 Preferred Qualifications:

• Automotive or other safety critical Support Experience.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Requires North American travel, less than 50%

Salary Range:

• $122,000.00 - $132,000.00 (Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant training.)

This is a full-time permanent position based in Foster City, CA.

Benefits & Perks

• Competitive and comprehensive benefits package including Medical (including