Bilingual Customer Service Agent (English- Spanish)

Job Purpose Summary:

Assist our customers with all their questions and concern.  This is a hands-on role that requires a high level of customer service, ensure the company’s business objectives are met.

Primary Accountabilities and Duties: 

• Deal with Customers inquiries by phone or email and includes live help tools
• Full track and trace of all exports/imports.
• Run Daily reports and work through outstanding files, open files with the Service supplier on shipments blocked in transit
• Inform customers of any delays and reasons why
• Responsible for providing the customers with accurate POD (Proof of delivery) information
• Maintain the clients data base, ensuring all emails and addresses are correct and current.
• Action all email and telephone enquiries with a heightened urgency and eagerness.

Qualifications & Experience Required:

• Must be at least 18 years of age.
• Posess/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be able to speak, read, and write in English.
• Must pass pre-employment drug test.
• Must be available and flexible to work variable shifts including, weekends and holidays.

• Able to continuously lift, push and pull up to 70 lbs.
• Eager to work in a busy environment.
• Self-motivated, disciplined, with a flexible attitude to working hours.
• Excellent interpersonal and leadership ability with effective communication skills with customers both internally and externally.
• Possess confidence in presenting information to individuals and groups.
• Ability to clearly explain to clients and peers, any questions requiring clarification.
• Show good leadership skills and techniques.
• Possess a strong desire to support and motivate co-workers.
• Show understanding to employee’s problems and suggestions and provide alternative options to solutions.
• Display a high level of customer service and maturity when dealing with customers, peers and managers.
• Consistently display a friendly and confident manner with a pleasant personality.
• Ability to write effectively and to extract information from written materials.
• High integrity can be depended upon and is a team player.