Specialty Product Advisor, Behavioral Health

Job Description:

We are seeking a Behavioral Health Subject Matter Expert (SME) with deep experience across behavioral health care delivery who can guide product decisions to build the right solutions and engage providers, administrators, and staff. This role sits within the product management organization and partners closely with design and development teams to ensure solutions align with real-world behavioral health practice.



Our ideal candidate has the following desired qualifications:

• Active or recent hands-on clinical and operational experience within a specific medical specialty.
• Recognized as a trusted expert by peers, leadership, or professional communities.
• Experience working with or advising product management teams.
• Familiarity with EHR design concepts, configuration models, or healthcare SaaS platforms.
• Strong communication and facilitation skills.
• Ability to engage and influence diverse stakeholder groups.
• Comfort working closely with cross-functional product teams.
• Willingness to travel to clinics and customer sites as needed.
• You will act as a trusted peer in the field and a key advisor bridging clinical realities with scalable, modern solutions.

• Represent real-world care delivery models, workflows, and operational practices within a defined healthcare specialty across varied settings and environments.
• Engage providers, care teams, administrators, and practice staff through site visits, workshops, discovery sessions, and virtual engagements.
• Provide practical insight into specialty-specific workflows including documentation, scheduling, care coordination, patient engagement, and operational constraints.
• Translate specialty care delivery requirements into clear, actionable guidance for product management, design, and engineering teams.
• Serve as a trusted specialty advisor during product discovery, validation, and prioritization activities.
• Lead specialty-focused discussions and address workflow, compliance, and operational considerations with internal and external stakeholders.
• Advocate for solutions that balance real-world practice needs with scalability and long-term product strategy.
• Support cross-functional alignment by clearly communicating specialty requirements to technical and non-technical audiences.
• Travel to customer and partner sites as needed to support field engagement and product discovery.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s degree in healthcare, clinical sciences, healthcare administration, public health, business, or a related field.
• Master’s degree preferred.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• Significant hands-on experience in healthcare care delivery and/or practice operations within a defined specialty area (e.g., Behavioral Health, Musculoskeletal, Ophthalmology, Dental, FQHC, or Primary Care).
• Experience engaging directly with providers, care teams, and operational leaders in real-world practice environments.
• Experience collaborating with or advising product, design, or technology teams in a healthcare or healthcare SaaS environment.

License/Certification Required:

• Professional license or certification relevant to the specialty area (current or prior), where applicable.
• Product management or healthcare IT certifications are a plus but not required.

Knowledge, Skills & Abilities:

• Knowledge of: Specialty-specific care delivery workflows and practice operations. Healthcare documentation standards, regulatory considerations, and compliance requirements. EHR systems, healthcare SaaS platforms, and configuration-based solutions. Care coordination, access, and patient engagement concepts across healthcare settings.
• Skill in: Communicating complex care delivery and operational concepts to technical and non-technical audiences. Facilitating discussions, workshops, and feedback sessions with diverse stakeholder groups. Translating specialty expertise into product requirements and design considerations. Influencing product decisions through credibility, insight, and real-world experience.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supe