Reporting & Analytics Manager – Consumer Change Management Governance & Oversight (Business Control)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

The Consumer Change Management (CCM) Governance & Oversight team ensures effective governance, oversight, and quality assurance across Consumer Bank change initiatives. Our responsibilities include:

• Change Governance: Ensuring adherence to Enterprise Change Policy and Standards

• Change Oversight: Managing change process data, reporting, analytics, and performance

• Quality Assurance: Overseeing compliance with the UCRA Policy and Standard

• Tool/Application Management: Ownership and operational planning for the UCRA and CAST tools

The Reporting & Analytics Manager will play a critical role in gathering, organizing, and analyzing change management performance data to monitor adherence, identify opportunities, and recommend actions that drive business improvement.  This role is critical to transforming data into actionable insights that influence strategic decisions. The Reporting & Analytics Manager will not only manage data but also tell the story behind the numbers—helping leadership understand performance, risks, and opportunities.

This individual will partner closely with the QA Program Manager, who defines and manages the UCRA QA program and monitors Consumer performance against enterprise requirements for programs and projects managed in PPRT.  The ideal candidate is intellectually curious—not just reporting numbers, but developing compelling presentations that clearly document performance, summarize themes, identify key opportunities, and suggest changes needed to improve outcomes. They must have strong reporting skills and a deep understanding of the business to translate data into actionable insights.

Responsibilities include, but are not limited to the following:

• Data Management & Analysis:

  • Manage change data, reporting, and analytics across PPRT and UCRA applications.

  • Evaluate UCRA metrics against enterprise requirements and emerging risks.

  • Analyze performance metrics to identify trends, insights, and areas for improvement.

• Reporting & Visualization:

  • Develop and maintain dashboards and reporting tools to track performance.

  • Create concise, visually engaging PowerPoint presentations that communicate key insights and recommendations to diverse audiences.

  • Ensure reports and presentations are easy to understand, highlighting key takeaways.

• Business Partnership & Influence:

  • Provide clear, data-driven recommendations rather than just reporting numbers.

  • Partner with QA Program Manager to align reporting with QA objectives and enterprise standards.

  • Translate complex data into actionable insights that support business decisions.

• Process Improvement:

  • Seek opportunities to streamline and automate reporting processes for sustainability.

  • Develop repeatable procedures for reporting and analytics.

Required Qualifications:

• Proficiency in various MS tools including Access, Excel (formulas and Pivot tables), PowerPoint, and SharePoint and experience with reporting tools such as Tableau

• Strong ability to analyze large datasets, identify trends, and provide actionable insights

• Ability to influence through data storytelling - creating clear, visually compelling presentations for non-technical audiences

• Excellent verbal and written communication skills; able to explain complex data simply

• Strong risk mindset to actively debate and escalate issues and concerns

• Experience in providing regular updates and insights to stakeholders

• Understand busines