Director, Marketplace Operations

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

This role is hybrid with 2 days per week required in either our San Francisco or New York City office.

About the Role

We are seeking a highly strategic and operationally-minded (Senior) Director of Marketplace Operations to lead the evolution of our marketplace engine. In this role, you’ll set the vision and direction for how our marketplace functions—from pricing and quality to fulfillment and performance management—and ensure it operates at scale with precision, efficiency, and customer impact.

You will directly manage three cross-functional teams: Revenue Optimization, Fulfillment, and Business Intelligence, each responsible for driving key marketplace levers. You’ll own a suite of metrics that define the health and performance of the marketplace and will design and launch scaled programs to move them.

This role is intended to be both analytical and operational. You’ll need to understand the nuances of supply-demand dynamics, build frameworks for decision-making, dive deep into data, and partner with product, marketing, regional ops, and leadership to execute end-to-end.

You will report to our Chief Commercial Officer and work closely with Tasker Operations, Regional General Managers, Marketing, Partnerships, and our Product & Data teams.

What You’ll Do

Marketplace Strategy & Execution

• Define and drive the vision and operational strategy for how our managed marketplace runs—from pricing and availability to service quality and fulfillment standards.
• Establish and own key marketplace health metrics, including supply-demand balance, pricing efficiency, cancellation rates, NPS, fill rates, and more.
• Design, test, and scale programs that address systemic marketplace challenges (e.g., price elasticity, cancellations, quality improvement).
• Set and manage quarterly OKRs for marketplace operations and deliver measurable business impact.

Revenue Optimization

• Lead strategy around pricing, fees, incentives, and promotional programs that maximize marketplace health and profitability.
• Continuously test and iterate on monetization strategies to ensure sustainable growth across categories and geographies.
• Partner closely with Product and BI to analyze performance and implement pricing models that balance user growth and margin.
• Work with regional teams to operationalize supply health models focused on ensuring we’re onboarding a healthy supply of Taskers while managing towards utilization and earnings targets.

Fulfillment & Operational Efficiency

• Build and scale fulfillment programs that match customers with the right Taskers quickly and reliably.
• Manage our scale work-force focused on manual fulfillment activities
• Work on automation and scaling manual tasks through program automation and in collaboration with Product teams
• Drive initiatives that improve on-time completion, reduce no-shows and cancellations, and enhance overall reliability of the platform.

Business Intelligence & Data Strategy

• Lead the BI team in creating robust dashboards, reporting frameworks, and analytical models that inform strategic and day-to-day decisions.
• Champion data fluency across the org by democratizing access to insights and helping teams act on them.
• Work with Commercial