Lead Rehab Service Tech Full Time Days Marianjoy

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Lead Rehab Service Tech reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

A non-licensed staff member who assists the professional staff with patient care as defined by those activities that do not require the clinical decision making of a therapist. This staff member assists the business office with clerical and maintenance duties and selected tasks related to the operation of the rehabilitation services department.

The department lead assists the Manager in organizing the daily activities of the department. They have an expanded knowledge of Rehab Service Tech operations and functions and acts as a resource person for employees and patients. Works with team members to orient new department processes and assists the manager to monitor the team’s processes. The lead is dedicated to team building and demonstrates the ability to lead others by serving as a positive role model for department.

Responsibilities:

Lead Responsibilities:

• Supervise and directs work of the other employees on the rehab services tech team.
• Manages workload distribution and prioritization of tasks.
• Ensures compliance with existing policies and regulatory requirements. 
• Implement and maintain new policies and procedures pertinent to the rehab service tech team and suggests operational changes.
• Works with Manager to implement tactics to ensure operational efficiencies and favorable metrics for
• In collaboration with manager, provides timely, positive, constructive feedback, and holds staff accountable for change.
• Actively involved in the operational aspects of service delivery and department operations to support specific programs and organizational initiatives.
• Creates daily, weekly and weekend schedules and assists with meeting agendas. Holds staff accountable for all pertinent information.
• Serves as a role model, mentor and resource to staff.
• Provides training and orienting to new employees providing services (i.e., new hires orientation) and maintains training and orientation materials and records.
• Participates in conferences and meetings, and represents the work unit on organizational initiatives as needed
• Ensures efficient client flow through the site.
• Participates in the employee interview process to ensure all candidates meet standards for hire. Assists Manager/Director in completing the orientation and competency process for new employees.
• Assists with other duties as assigned

Rehab Services Tech Responsibilities:

• Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently.
• Manages and operates equipment safely and correctly, cleans equipment according to standards.
• Ensures EOC meets JCAHO standards at all times.
• Independently maintains all equipment cleaning logs and performs monthly maintenance.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of care under the direction of the therapist. Provides explanation to patient and family prior to administering care to patients; answers questions within scope of practice.
• Consults other departments as appropriate to provide for interdisciplinary approach to the patient's needs.
• Uses department specific "key drivers" in speaking with patients to support R/S Process Improvement Plan and ensure annual Patient Satisfaction Goals are attained.
• Actively participates in process improvement initiatives by demonstrating compliance with new protocols, giving feedback to supervisors to improve the overall patient experience, and proactively gives suggestions to supervisors for process improvement opportunities.
• Actively seeks opportunities to assist in areas outside of their normal "work department" (i.e., front office coverage at NM hospitals and off-sites, assisting with OP wound care, orientation of new aide staff).
• Acts as a receptionist for the department, appropriate