Sr. Beta Project Manager

Senior Beta Project Manager

 

The Senior Beta Project Manager plays a leadership role in the development and validation of next-generation medication management solutions. As a senior member of Omnicell’s Beta team, this position requires a passion for ensuring that pre-Generally Available (GA) products meet our internal and external customers’ needs and have been validated in the field.  This person is responsible for providing general project management services and operational support for our most complex products and services requiring validation at our Beta sites. This person is the primary Omnicell representative for Beta customers, handling a wide range of customer interactions including requirements clarification, project planning, test planning, product validation, and troubleshooting. As a key stakeholder on the product development team, this person may provide clinical and/or operational feedback to the team. When development products are ready for deployment to customer sites, this position manages product installation and testing, and ensures that the required operational processes, tools, and support are in place for a successful beta validation. 

 

Responsibilities: 

 

• Work with Product Management and Engineering to define customer validation success metrics, plans, and timelines
• Work with Product Management and Engineering to produce qualitative and quantitative product assessments to product development teams and management
• Lead the Beta Team function for both our Product Development Team(s) and our External Beta customers
• Manage multiple Beta Project based on contract adherence, system integration, and overall Beta customer satisfaction.
• Evaluate product readiness prior to Beta implementation
• Act as primary project management resource for the Implementation/upgrade of Beta product at our Beta customer sites
• Manage internal and external stakeholder expectations to ensure alignment with the overall project/program objectives
• Manage customer escalations by leveraging the correct teams to efficiently resolve customer issues 
• Establish regular communication strategy (status meetings, calls, etc.) with appropriate project stakeholders (internal and external)
• Ensure the Beta Project adequately reviews and tests deliverables as defined in Beta Plan (e.g., documents, tools, support materials) Document Feedback about product function observed at our Beta sites in our software development lifecycle software
• Attend appropriate meetings to provide verbal feedback about product function observed at our Beta sites
• Provide perspective of product readiness prior to GA declaration
• Capture implementation and support “best practices,” and provide constructive feedback on implementation considerations for deployment of new products and software releases.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Be a mentor to new team members and internal stakeholders to help them adopt our beta processes 

 

Specialized Knowledge/Skills:  

• Ability to learn new technologies in non-traditional ways, before formal classes and documentation are available.
• Ability to create new methods and procedures to advance team initiatives 
• Ability to deal with uncertainty and to work productively with constantly changing requirements, specifications, and priorities during the agile development process.
• Exceptional interpersonal and communication skills (both oral and written) and comfort level with direct communication to the senior management level.
• Strong aptitude toward mentoring and leadership of team members during the execution of project activities 
• PC skills with strong Word, Excel, Power Point, Box, Slack, and Zoom capabilities. 
• Detail oriented with excellent problem solving, organization, and time management skills. 
• Demonstrated history of cross-functional collaboration, customer-focus and successful project management engagements. Passion for driving operational success within new product launches

 

Basic Requirements: 

• Bachelor’s Degree + 5 years of work experience within software/hardware systems implementation  in a hospital and/or non-acute healthcare setting.
• Experience with hospital pharmacy or nursing operations and workflows

 

Preferred Requirements: 

• Masters Degree or Clinical Degree (e.g., R.Ph, PharmD., BSN)
• Project Management Professional (PMP) certification
• Experience with health-system level medication management operations (central pharmacy, nursing, supply chain, etc.)
• Specific knowledge of Omnicell pro