Reception Associate-Part Time
Milestone Technologies, Inc.About the role
The Reception Associate role carries significant responsibility and requires a strong stakeholder with extensive front-of-house and customer service experience. The Receptionist is responsible for providing general administrative and clerical support and serves as the initial point of contact for all office visitors. Therefore, this person must exhibit professionalism and a positive attitude.
This is a part-time position for scheduled hours Mon-Fri 8A-12P and Fri 1-5P with opporunity to pick-up additional shifts in the afternoon with occassional overtime.
Responsibilities
• Greet guests entering the organization and notify the host upon guest arrival
• Provide excellent customer service to clients
• Ensure project knowledge across the Reception team
• Manage luggage check-in, storage, and tagging system
• Receive and route delivery items
• Provide general administrative and clerical support
• Offer support and coverage for team and/or special events, including badging
• Manage the high-volume lobby while simultaneously keeping the reception area organized
• Arrange ground transportation as needed
• Provide coverage for other receptionists during lunch and time off as needed
• Support additional projects and duties as assigned
• Demonstrate excellent multitasking and customer service skills
• Support initiatives, including ticket drops, merchandise handouts, and others as requested
• Complete monthly and quarterly service-related training to meet Milestone, Client department standards
• Conduct weekly stock audits for your site and place orders via leadership
• Collaborate effectively with onsite security to ensure high-quality service while following co-employment guidelines
• Respond to all assigned communication channels promptly, including email, workplace chat, or others as assigned
• Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects
• Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival
• Collaborate effectively with the supervisor, communicating all necessary updates regarding you and your local team
• Uphold NDA, Mutual NDA visitor standards
• Maintain a high level of discretion with Us
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