Wire Operations Staff 2

Job Summary

The Wire Operations Staff 2 processes incoming and outgoing domestic and international US dollar and foreign currency wire transfers. This position authenticates wire requests by validating the initiator and confirming wire transfer specifics with an authorized representative of the account. The Wire Operations Staff 2 verifies clients’ identity authentication through callbacks. This position is responsible for maintaining operational integrity of funds transfers through adherence to Bank policies and procedures. 

 Key Responsibilities

• Responsible for processing and maintaining record of wire transactions. Wire entry and callbacks are performed as separate functions.
• Ability to adapt to change in a fast pace and deadline driven environment meeting timely notification to branches and customers.
• Attention to detail with 100% accuracy, organizational skills, and a level of urgency to complete tasks. 
• Responsible for reviewing, processing, and balancing all wire transaction types.
• Responsible for continuing knowledge of state and federal guidelines as related to wire activities.
• Contributes to the operational integrity of funds transfers through adherence to Bank policies and procedures and internal audits.
• Ability to comprehend the wire systems and be involved in systems’ enhancements. 
• Ability to identify and assist in resolving system issues. 
• Assist in all fraud incidents and fraud recovery efforts. This includes creating, responding to service messages, assisting with investigation or documentation collection and reporting on fraud status. 
• Assist OLB clients with support for any wire formatting, processing questions and/or any issues related to wires if TMS support is unavailable. 
• Ability to work independently, suggest improvements to ensure effective workflow management, follow through and effective volume tracking.
• Meet department volume goals and established service standards.
• Assists department management team with special projects and other duties as needed.

Compliance Responsibilities 

Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.

Required Knowledge 

• Basic knowledge about wire transactions.
• Microsoft Office applications with intermediate excel skills.

Knowledge, Skills and Abilities

• Ability to effectively deal with unpleasant, angry, or discourteous people.
• Ability to actively listen and learn and respectfully communicate with supervisors, co-workers and customers.
• Ability to identify problems and suggest possible solutions using critical thinking and well-rounded judgment.
• Ability to use analytical skills in dealing with systems or transactions problems.
• Ability to effectively manage multiple tasks and meet deadlines.
• Ability to complete projects and assignments with minimal supervision.
• Able to manage confidential information with discretion.
• Ability to understand and perform foreign exchange calculation.
• Excellent Customer service skills, to include telephone etiquette skills.
• Excellent Communication and Language skills (verbal and written).
• Knowledge of PayPlus wire system, preferred 
• Knowledge of Convera - (Travelex) system, preferred.
• Knowledge of AS400 system, preferred.
• Knowledge of Bank Operations, preferred.

Equipment Operated 

• Operates standard electronic computers and customary office equipment required to perform essential job functions.
• Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

Physical Requirements & Work Environment 

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Nothing in this description is intended to limit the availability of reasonable accommodation under applicable law.

• Ability to perform repetitive movements associated with office and computer-based work.
• Ability to sit and or stand for extended periods of