Sr. Project Manager, Facilities

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

To create our vision of the workplace of the future and lead the transformation of our office footprint, Genesys has an opening for a project manager on our Global Facilities and Real Estate team. Genesys has a current presence in over 40 locations around the world with main sites currently in Indianapolis IN, Menlo Park CA, Durham NC, Galway Ireland, Budapest Hungary, Chennai India and Manila Philippines. The Senior Project Manager, Global Workplace role will manage capital improvements projects around the world and transform locations into dynamic spaces for employees to come together to share ideas and learnings, create and develop innovative products, and showcase our brand and culture.

The ideal candidate will be seasoned in large and small capital improvement projects from inception through closeout, including ad-hoc facilities requests. This individual will have thorough design and construction project management skills along with a demonstrated understanding of related business needs. Reporting directly into the Director, Global Workplace, this role will ideally be based in the New York metro area or one of our main US hubs, and can be flexible to work from home.

Responsibilities:

• Develop and maintain project schedules, including critical path activity ownership, through project completion and space occupancy

• Prepare, develop, and maintain project budgets as required for each project and project phase to ensure overall project objectives are met

• Communicate with multiple internal departments to ensure effective coordination of site activities including IT, Finance and Accounting, Legal, Physical Security, Audio Visual, Sustainability and Employee Health and Safety

• Prepare various RFPs needed for consultant and contractor contracts including writing scopes of work, evaluating proposals, negotiating fees, establishing clarifications, levelling and award of services

• Perform administrative tasks related to the contracts, such as processing invoices, implementing corrective action, or any other contract management activities that may be necessary for the fulfillment of services

• Create and provide regular project reports for the various phases for assigned projects

• Assist in developing standard processes and guidelines for project management, design, construction and sustainability compliance

• Ensure results in initiation, creation of project and design briefs, planning, follow through, and closing of all projects against agreed targets

• Ability to work with other departments to define, prioritize, and develop projects, create and maintain standards and integrate with enterprise programs

• Ability to read and interpret architectural and engineering drawings. Prepare and track project budgets & schedules in various software. Organize with the ability to identify and manage multiple priorities at once

• Perform duties as assigned that may affect the real estate strategy and not be related to a specific project. This may include organization-wide consulting studies, facility condition assessments, organization of documents and materials, development of workplace standards and design guidelines, or other

• Maintain high qualitative and quantitative standards for work performance along with maintaining accurate and consistent electronic files

• Maintain effective professional relationship with vendors, consultants, staff, and management

• Engage and communicate with internal project team members to ensure coordination and aligned communications for each project to ensure project goals are met

• Collaborate on and participate in duties and responsibilities relating to the broader goals and objectives of the Global Real Estate and Facilities team and develop and maintain deep relationships with regional facilities operation